Home
Search results “Product quality and customer service”
Customer Service Vs. Customer Experience
 
15:22
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ Customer service vs. customer experience; Do you know the difference? One of the best exercises for you to do is make a list of companies or businesses that you go back to over and over and over again, and ask yourself why. On the left, list five companies you return to again and again, and on the right write the reason for doing so. For instance, on the left write, "I go to this restaurant at least once a week" and on the right write, "I go there because _____________." The thing that goes into the blank is generally one of these six reasons. They will give you a lot of clues for your own business. #1: Fast - 0:38 #2: Quality - 0:49 #3: Cheap - 0:57 #4: Luxury - 1:10 #5: User Friendly - 1:23 #6: Customer Service - 1:38 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 607825 Valuetainment
Relationship Between Service Quality & Customer Satisfaction
 
11:00
Service quality and customer satisfaction are not the same thing. Understanding the difference will help you provide them both better. As entrepreneurs, it is our job to find ways to increase our service quality and customer satisfaction. Here are the areas we'll discuss, whether for a successful product or service-based business: 1. Consistency 2. Accessibility 3. Delivery and fulfillment 4. Exceed expectations 5. Request for open feedback Watch and Enjoy! Marianne DeNovellis ======================== Video by Nate Woodbury BeTheHeroStudios.com http://YouTube.com/NateWoodburyHero
Banlaw quality and customer service
 
01:45
Sales Manager Andrew Renfrey introduces Shane Downs, Banlaw's BDM for North America and Latin America. Product quality and customer service are discussed at our Australian manufacturing facility. Get in touch here - https://www.banlaw.com/contact/
Views: 92 BANLAWfms
What is customer service ? The 7 Essentials To Excellent Customer Service
 
12:28
Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube Video, learn "What is customer service? The 7 Essentials To Excellent Customer Service" in this complimentary video series from business coach and consultant, David Brownlee. CEO of Pure Customer Service and founder of www.PureCustomerService.com and The Pure Customer Service Training Program, 8 Secrets To Create Raving Fan Clients. Call or email us today to find out we can help grow your business through coaching, consulting or our training programs www.PureCustomerService.com Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase. According to David Brownlee and the www.purecustomerservice.com "Customer service is a series of 7 essentials to excellent customer service. Mar 2, 2013 -- Customer service is the practice of providing customers with a positive, helpful experience. Good customer service must include 7 essentials and a great customer service training company like davidbrownlee.com. For the Institute of Customer Service "Customer service is the sum total of what an organization does to meet customer expectations and produce customer satisfaction. Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a stong customer service program, customers keep coming back. Definition of customer service: All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a customer and their overall experience with your company. Can you answer these Sales and Customer Service questions? I am handling a training session on customer service for the public works department of a city near you. The enhancement of customer service is the driving force behind the redefinition project. It is important to David Brownlee and Associates that all staff know the 7 essentials to excellent customer service. Why Is Excellent Customer Service So Rare? Five Needs of Every Customer. External and Internal Customers. Customer Attributes. Cost of Losing a Customer can be huge. A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a broad spectrum of jobs. Customer care involves putting systems in place to maximize your customers' satisfaction with your business. Sales and profitability rely on ensuring your customer loyalty. Feb 6, 2013 -- David Brownlee also blogs here. "Customer Service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the company and their clients. Customer Care refers to systems in the business place that will maximize your customers' satisfaction with your business. Learn more now! (800) 299-3449. May 5, 2013 -- Customer service is helping a customer with any issues or concerns they may have on a product or anything else relating to the place at which you find yourself and your company. Jan 25, 2013 -- Many marketers are evaluating what role customer experience and customer service should have in their 2013 marketing goals. The answer is easy. www.purecustomerservice.com Mar 7, 2012 -- The ultimate guide to the question: What Is Customer Service? 19 experts from customer service, small business, and marketing share their expertise. Customer service handles company issues in stores, over the phone and even by email. Companies that produce highly technical products, such as software or hardware need to do an exceptional job. Oct 5, 2012 -- "I can't get in touch with my customer service rep is something you hear all too often. I need to talk to someone about my bill. Please call me." David Brownlee (800) 299-3449 can answer all of your customer service training questions. Some surprising studies, stories, and documentaries have come out about customer service, and they could change the way you run your business. Experts from www.purecustomerservice.com are awesome.
Views: 769794 CoachDavidBrownlee
StarRfoam - Quality EPS Products, Great Customer Service
 
02:04
StarRfoam is a leader in the E.P.S. Industry. We offer a variety of products to meet both commmercial and residential E.P.S. Needs. Star-r-foam is committed to quality and customer service, with locations in fort worth, texas, anthony, texas, and kingman, arizonastar-r-foam is a leader in the e.P.S. Industry. We offer a variety of products to meet both commmercial and residential E.P.S. Needs. Star-r-foam is committed to quality and customer service, with locations in Arlington, Texas, Anthony, Texas, and Kingman, Arizona
Views: 18749 Star R Foam
How to give great customer service: The L.A.S.T. method
 
10:13
http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. I'll also give you my customer service tips for dealing with an angry customer. After this video, watch Rebecca's video about phone customer service: https://www.youtube.com/watch?v=KBSrZYXkkyE Take the quiz at http://www.engvid.com/how-to-give-great-customer-service-the-last-method/ TRANSCRIPT Hello. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, customer service is a huge category. There's many, many different jobs where you use customer service. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you're the manager of a store, you'll be using customer service. If you work in a business or even in a hospital, you'll be using customer service. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. So, there are many different problems that a customer might have. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there's so many different problems customers might have at different types of businesses. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. "LAST", what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. So: Listen, Apologize, Solve, and Thank. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers. Okay, so the first step when a customer has a problem is to listen. So, the first thing you should do is find out what the problem is. You can ask them: "What seems to be the problem?" or "How can I help you?" Okay? Once they start explaining what the problem is, very important that you look like you're actually listening and that you do listen. Okay? So, you shouldn't look at your watch: "Mm-hmm. Mm-hmm." Okay? That's a bad idea. You shouldn't look at the sky: "Uh, when is this person going to stop talking?" Okay? You shouldn't roll your eyes. Okay? No, no, no. You need to show that you actually care about what the customer is saying. So, showing you're listening is very important. You can repeat back to the customer what they're saying to show that you understand and to make sure that you did understand. So: "So what you're saying is, you know, there's no hot water in this hotel.", "So what you're saying is the Wi-Fi's not working and you're not happy with that." Okay? These are some examples. "So what you're saying is _________." You can also say: "Let me get this right..." "Let me get this right, what you're saying is that, you know, there's a problem at your table.", "What you're saying is that you've been waiting for your food for a really long time." So it's important to show that you are listening and you acknowledge what they have said. Okay. Now, sometimes with customer service you get a customer who's very angry, and maybe they start swearing, they start using very bad language. Okay? So if this happens, very important that you don't get upset. Okay? When this happened to me in the past, I would actually pretend to be a computer. I would not take anything personally. I would just smile and pretend to be a computer, and that's how I got through angry customers. So, if the person is rude... You know, it's not right if somebody is saying something rude to you, if they're swearing at you, or they're making you feel uncomfortable. So, be polite. Okay?
Bad quality of product and terrible customer services
 
00:08
"My husband and I just relocated to Texas and we purchased several furniture from West Elm in late May, 2018. The dinning table delivered late June but the table base was of bad quality that was just easily broken when delivery team installed it. So a replacement order was made. We waited for another month and the replacement order was delivered early Aug. But the replacement order of base was still of quality issues. The table was not stable. When gently touching the table, the table was just..." Read the full online review on pissedconsumer.com: https://west-elm.pissedconsumer.com/bad-quality-of-product-and-terrible-customer-services-201808141329401.html
4 Types of Customers and How to Sell to Them - How To Sell High-Ticket Products & Services Ep. 5
 
09:30
Identified what kinds of customers you are selling to. Watch the whole series here: https://www.youtube.com/playlist?list=PLEmTTOfet46PlgDZSSo-gxM8ahZ9RtNQE Watch this video until the end to discover the buying criteria for each type of clients. ★☆★BONUS FOR A LIMITED TIME★☆★ You can download Dan Lok's best-selling book F.U. Money for FREE: http://customertypes.danlok.link ★☆★ SUBSCRIBE TO DAN'S YOUTUBE CHANNEL NOW ★☆★ https://www.youtube.com/user/vanentrepreneurgroup?sub_confirmation=1 Dan Lok, a.k.a. The King of High-Ticket Sales, is one of the highest-paid and most respected consultants in the luxury and “high-ticket” space. Dan is the creator of High-Ticket Millions Methodology™, the world's most advanced system for getting high-end clients and commanding high fees with no resistance. Dan is one of the rare keynote speakers and business consultants that actually owns a portfolio of highly profitable business ventures. Not only he is a two times Tedx opening speaker, he's also an international best-selling author of over 12 books and the host of Shoulders of Titans show. Dan's availability is extremely limited. As such, he's very selective and he is not cheap. But if you think you or your brand might benefit from one-on-one interaction with Dan, visit http://danlok.com ★☆★ WANT TO OWN DAN'S BOOKS? ★☆★ http://www.amazon.com/Dan-Lok/e/B002BLXW1K ★☆★ NEED SOLID ADVICE? ★☆★ Request a call with Dan: https://clarity.fm/danlok ★☆★ CONNECT WITH DAN ON SOCIAL MEDIA ★☆★ Blog: http://www.danlok.com/blog/ Podcast: http://www.shouldersoftitans.com/ Facebook: https://www.facebook.com/danlokfan/ Twitter: https://twitter.com/danthemanlok Instagram: https://www.instagram.com/danlok/ YouTube: https://www.youtube.com/user/vanentrepreneurgroup Linkedin: https://www.linkedin.com/in/danlok Meetup: http://www.meetup.com/Vancouver-Entrepreneurs-Group-Business-Network/ Amazon: http://www.amazon.com/Dan-Lok/e/B002BLXW1K Keywords: big ticket sales, high ticket sales, high ticket selling, charge more money, increase prices, dan lok, preimum prices, luxury marketing expert, luxury selling, luxury sales, mastermind group, high level mastermind, high end clients, high end marketing, affluent clients, selling to affluent, affluent chinese, marketing to affluent, consultant, coach, consulting, coaching, speaking, speaker, lead generation, generate leads, professional services, coaching group, done for you service, high ticket sales funnel, closing sales, event marketing This video is about: 4 Types of Customers and How to Sell to Them - How To Sell High-Ticket Products & Services Ep. 5 https://youtu.be/F2uj9eApGXI https://youtu.be/F2uj9eApGXI
Views: 791937 Dan Lok
How to Handle Customer Complaints Like a Pro
 
20:14
For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer - 1:11 #2: The Pessimist - 1:34 #3: Like Your Product, Disagree with Your Belief - 1:50 #4: An Actual Enemy - 5:04 #5: Trolls - 08:05 How to Handle Customer Complaints - 9:10 #1: Speed is Your Game - 10:08 #2: Don't Avoid Conflict - 10:38 #3: You Can't Win Them All - 12:03 #4: Get on the Phone - 12:07 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Views: 131407 Valuetainment
Customer Experience Metrics Will Improve Your Company's Performance
 
03:59
There are lots of ways to measure employee performance, and at many companies it comes down to how much money the employee saves or makes for the company. But changing the mindset and the performance metrics within an organization can have a huge effect on improving customer experience and your company’s performance. In marketing and sales, performance is typically measured on how much money each employee or team made for the company, and customer service is normally measured by how much money an employee has saved by cutting costs. These goals are typically linked back to the overall goals and focus of the company. The board of directors is focused on shareholder value, stock price, and financial performance, while the CEO and other C-level executives want to please the board and focus on financial improvements and sales. However, if a company is focused solely on financial metrics, it becomes very clear to the customers as the customer experience slips. Focusing solely on profits hurts the employee experience and the stock price because customers will flee if they feel they aren’t important to the company. If you’re only measuring your company’s and employees’ performance on how much money is made or saved, customer experience gets left behind. You are what you measure, which means measuring customer experience needs to be a focus on the company if you want happy customers to stick around. Switching the focus and metrics from solely finances to a focus on the customer can lead to a near-instant improvements in company culture and the quality of the products and services. That’s because everyone will realize that their job has an impact on the customer experience even if they aren’t interacting directly with the customer. Consider the example of a bakery: it’s not just the person at the cash register selling the cake that impacts customer experience. There are also factors from people like the person who bought the ingredients, made the cake, chose the packaging, manufactured the kitchen equipment, and more. All of these little things contribute to how a customer views and interacts with your company. If the focus is on financial metrics, many of these pieces could get left behind or forgotten, which would hurt the total experience. While it’s important to measure financial progress, performance metrics should also be tied to customer experience. Without a customer focus, companies won’t forget why they went into business in the first place—to serve the customers. ------------------------------------ BLAKE'S TAKE Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe! WHO IS BLAKE? Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker, Forbes and Harvard Business Review contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016. Book: https://www.amazon.com/More-Companies-Knock-Your-Socks-Off-Customer-Experiences/dp/1138046787/ref=asap_bc?ie=UTF8 Facebook: https://www.facebook.com/CustomerExperienceBlake/ Twitter: https://twitter.com/BlakeMichelleM Website: www.blakemichellemorgan.com YouTube Channel: http://www.youtube.com/c/BlakeMorganCustExp Newsletter: http://eepurl.com/bwGzEn
Views: 8904 Blake Morgan
Customer Service Expert: The Customer's Perception is the Only One That Counts
 
03:51
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses customer perception. What does your company or brand stand for? When you advertise or market your company and your products, what is the image that you’re trying to create? What is your brand promise? I Googled the definition of the term brand promise and here is what came up first: A brand promise is the statement that you make to customers that identifies what they should expect for all interactions with your people, products, services and company. It is often associated with the company name and/or logo. After further searches, I found a few brand promises that we can use as examples. Walmart promises “Save money. Live Better.” Geico is the insurance company that promises “15 minutes or less can save you 15% or more on car insurance.” BMW promises “The Ultimate Driving Machine” Some may say these are advertising slogans, but I think they are more. They are promises that the companies want to deliver. So, do these brands deliver on their promises? There is little doubt that shopping at Walmart will save you money on the large selection of merchandise they have to offer. This is what they are known for, and I don’t think anyone could argue with that. The “Live Better” part of the promise is open to interpretation, but it would be hard to argue that saving a few dollars wouldn’t make life a little better. Geico’s promise is very specific. It’s a brand promise that can be kept, because it’s measurable. You don’t hear a lot of people saying that they spent 15 minutes with Geico and only saved 5%. BMW promises something a little more abstract. Can they really deliver the ultimate driving machine? There’s plenty of other car manufactures that feel they provide the best in class. Tesla is combining performance with an electric card. Mercedes promises performance and luxury, as do many other brands. It’s subjective. And, subjectivity is what brings us to the point that no matter what you promise, you can’t control what customers think. It is their perception – their reality. You can only hope that what you want them to think syncs up with how they perceive you to be. You can’t argue with measurable promises, unless they don’t measure up. You can argue with abstract and subjective promises like providing the ultimate of anything. In the end, it doesn’t matter what the company believes its perception to be. For example, we can tell everyone we’re friendly, but if the customer has a different opinion, what you believe doesn’t matter. It’s only the customer’s perception that counts. So, make a promise that intrigues the customer, makes them want to do business with you, and is a promise that you can keep. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 3569 Shep Hyken
Importance of Customer Service In Hospitality
 
03:34
-- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 3540 Stella Harutyunyan
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
 
08:21
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 years’ experience as a sales, marketing and customer experience executive, with a proven track record of strategic thought leadership in both private and public companies. John most recently served as Vice President of Sales & Edible for Business for Edible Arrangements, LLC were he led a team of 5 Senior Directors and Directors and total personnel of over 100 across several key departments including: Business Gifting, Business Development & Brand Partnerships, Franchisee Support, Customer Care and Training & Development. Wanting to share his passion for developing and delivering the best possible solutions and customer experiences, John formed Boccuzzi LLC. John has a Bachelor’s Degree from Bryant University in 1990 with a focus in Entrepreneurship. When John is he enjoys spending time with his two amazing children and wife of 21 years. He is also a foodie, cook, bee keeper, mico fruit farmer and runner and has completed several marathons. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Views: 66790 TEDx Talks
Teledyne Energy Systems Quality and Customer Service
 
01:11
Testimonial from Jaimin Popat - Business Development Manager of Sukan Engineering Private Ltd. on Teledyne Energy Systems' product quality and customer service
15 STEPS TO GREAT CUSTOMER SERVICE
 
03:20
Follow these 15 quick and easy steps to provide great customer service at work. -- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 348289 Olivia Harlee
Bad Customer Service Montage
 
02:20
Various clips from films illustrating bad customer service...
Views: 1033348 tmuka
Customer Service - Quality Products
 
00:57
Customer Service - Quality Products
Quality Customer Service PPT - People, Process, Tools
 
00:41
Quality customer service is defined as meeting or exceeding the customers expectation when resolving their issue and standing behind your product or service after the sale. Services PPT is the concept of having the right mix of people, process and tools to deliver high quality service.
Views: 3503 El Monte Investments
Sierra's Mission - Quality, Delivery, People, Innovation & Customer Service
 
05:11
Matthew Olin, CEO of Sierra Instruments shares insights about customer relationships, creating innovative solutions, and delivering on Sierra's brand promise. He describes how quality and delivering on our commitment to customers is a core value for all Sierra employees. Delivering to people and supporting customers over the lifetime of the product is a priority. Delivering beautiful solutions is at the heart of innovation. Learn more about Sierra: http://www.sierrainstruments.com/aboutus.html SUBSCRIBE for other helpful Videos & news: http://www.youtube.com/subscription_center?add_user=sierrainstruments CONNECT with Sierra! LinkedIn ► http://www.linkedin.com/company/sierra-instruments Facebook ► http://www.facebook.com/sierrainstruments Google+ ► http://plus.google.com/+Sierrainstruments Twitter ► http://twitter.com/sierraflow [Video Transcription] Matthew Olin, CEO if Sierra shares insights about customer relationships, creating beautiful solutions, and delivering on Sierra’s brand promise. Dream Possible Knowing what the customer wants, working with the customer and also challenging the customer to push what they want past where they thought they could go and support that. And so part of who we are as a company is working with, partnering with our customers to, you know, create these beautiful solutions that maybe not even they dreamt were possible at the very beginning. If you don't listen, number one, to the customer, okay. And not only listen to what they're telling you but try to deeply understand their problems and their challenges. And if you're not able to understand that and articulate that then you're not going to get to the end game. Obviously you need to get along with people and you need to build that rapport from the beginning. You need to not be afraid as you build that relationship to challenge each other, but do it out of respect and do it out of understanding with great deepness the end game which is a beautiful solution for that customer. Trust is earned, trust is built out of integrity, and it’s built on doing what you say you're going to do. Once you've built that trust then, to me, that opens up the door to so much creativity and so much innovation. And there's no wondering what the other guy is thinking behind your back. It's, "We're in this together, we're going to make the most amazing solution that we can, and let's have honest talk.” And until you build that trust you don't have that. And that's a key piece, that's one of the pieces of the formula of great innovation and cutting edge, pushing technology to the next level. Delivering on Our Brand Promise The core of the Sierra's brand is quality, number one, and then delivering on our commitments to our customers. At the same time being willing to shift and change as maybe the demographics of the project change, the type of project might evolve. Trust in Beautiful Solutions The core of what we're about. We're about listening to customers, we're about dreaming big and then getting really excited about making those dreams come true with the customer. Our whole philosophy is that if we're not able to work people-to-people and we get too much distraction, we're not going to be successful. So the key to that is people-to-people. However, delivering on our promise, on our brand promise of quality, of delivery, of having a great team of people, of innovation, and then we're going to support you for the life of your solution. Delivering on that and making that happen every single day is really what we're about as a company. That's really differentiated us amongst the industry, within the industry of having those sorts of core values where we think customers service first where some other people might think maybe sales first or profit first. I think that's what sets us apart. Matthew Discusses Recent Completion of Honda F1 Test Facility—Part of Sierra’s Growing Automotive Test Division Great project, really exciting, pushed not only us but our customer to the next level. And I think we're going to see success in 2015 on the race track. We're a precision measurement control company. We make flow measurement and autotest with a project like this. We want customers to look at this and say, "Imagine what you can do for me." You get a project like this means you kind of made it. It's maybe the culmination of a lot of hard work over 20 years of building teams and engineering and core technology and finally we're worthy of it the highest level which is indeed F1. You can't get higher than that. That's as high as it gets and the fact that we are not only there but we're actually leading in that area just gives me goose bumps. Understanding customer needs, listening above all to what customers are asking you to do, and then working with them to develop something that's beautiful is at the heart of great innovation. Experience Your Passion for Flow
Customer Service Management (CSM) Overview
 
05:01
Overview of the Customer Service Management (CSM) application. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: ♣ Activating the CSM application ♣ CSM interaction between customer and agent For more information on CSM, see: ServiceNow product documentation: Customer Service Management: https://docs.servicenow.com/bundle/istanbul-service-management-for-the-enterprise/page/product/customer-service-management/concept/c_CustomerServiceManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 15561 NOWsupport
Increase Product Quality and Customer Satisfaction
 
31:57
See how you can leverage Visual Quality to: - Improve visibility of communication with customers - Increase auditing team capabilities and communication to other departments - Improve approval processes for production parts and production cycle - Enhance Product Control for visibility in product quality www.earnestassoc.com
The Secrets Behind Apple's Great Customer Service
 
01:55
Apple stores are typically regarded as providing one of the more pleasant experiences you can find in the retail shopping world. This doesn't happen by accident. Apple has meticulously planned every little detail of their stores from the physical design, to the customer service the "specialists" provide, which will ultimately make you spend money on their precious products. We spoke with Carmine Gallo, an expert on Apple's employee training to learn more about the secrets behind the brand's unique customer service. You can look further into Apple's ways by reading his book: "The Apple Experience". -------------------------------------------------- Business Insider tells you all you need to know about business, finance, tech, science, retail, and more. Subscribe to our channel and visit us at: http://www.businessinsider.com/ BI on Facebook: https://www.facebook.com/businessinsi... BI on Instagram: https://www.instagram.com/businessins... BI on Twitter: https://twitter.com/businessinsider
Views: 67690 Business Insider
Customer Delight through Quality
 
01:26
This video is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/customer-delight-through-quality-1484 DOCUMENT DESCRIPTION Businesses exist because of customers. Delivering delightful experience creates loyal customers and keeps them coming back. Applying these tools internally creates a positive working culture. In this simple presentation, you will find useful information on the basic concepts of delighting customers through quality. It includes: The framework for Customer Delight Identifying and maximizing the moments of truth Management of service recovery Tips to create a positive service culture LEARNING OBJECTIVES Understand the basic concepts of delighting customers through quality Define what it takes to create Customer Delight Define how to maximize on Moments of Truth Describe how to manage Service Recovery Explain the imperatives of a positive service culture CONTENTS What is Quality? Quality: The Big Picture Who is the Customer? External Customers Internal Customers Product Quality Expectations of Product Quality Service Quality Why do Companies Lose Customers? Reasons for Switching to the Competition Experienced Poor Service? 5 Dimensions of Service Quality Moments of Truth? How to Maximize the Moments of Truth 8 Steps to Service Recovery Service Culture Management Support Motivators & Rewards 10 Tips to Positive Service Culture People Being a Customer-oriented Professional
PUR water filter - Poor Quality Product - Worst Customer Service
 
00:57
We bought PUR Faucet Mount Water Filter twice and both of them have the same problem. Water leaks from every joints after 4-5 months of usage. After buying this unit for the second time, we called PUR customer service, they promised to send us a new unit (under manufacture warranty). Its been more than a month, the replacement unit hasn't arrived and when we called again, they say 'It will be there soon'. -PUR products are made by Procter & Gamble ( P & G ). -The email address on their website (http://www.purwaterfilters.com/returns.htm) doesn't work. But they still insist to send them emails about problems ???
Views: 6167 Dan Singha
The Importance of Quality Customer Service
 
00:44
Customer Support is a range of customer services to assist customers in making cost effective and correct use of a product. For More Information: http://www.trafficgeyser.net/lead/customer-support
√ Outputs and Customer Services of Business Studies | iitutor
 
04:20
#iitutor #BusinessStudies #OperationSystemCustomerservices https://www.iitutor.com Outputs are the good or service that is produced by the business. Outputs are the end result of the transformation process. Refers to how well the expectations of the customer are met. The operations manager review customer service in regards to: Product quality, Service quality, Wait times/lead times, and Warranty claims. Consistently good customer service can: increase market share for the business, attract new customers, and allow business to raise their prices. Example: Cathay Pacific. This Hong Kong based airline has high levels of customer service. As a result, they were able to raise their prices because customers perceive that they get more. Many businesses will offer a written warranty when selling a physical product over a certain value. It is a guarantee that the product will serve its advertised purpose. The operations management must look at how many warranty claims are made. If the number of claims is high, it suggests that something is wrong with the operations process. The operations manager must make changes.
Views: 577 iitutor.com
Experience with Vortex Customer Service
 
06:16
Quality products go a long way, but quality customer service can make all the difference in choosing gear that you plan on owning for a long time. In today's market of cheap throw-away, mass produced Chinese products, it is a joy to find companies that go out of their way to provide excellent service and support their products. I had loaned a rifle to a hunting buddy, and the scope cap was lost somewhere along the way. Vortex quickly provided a replacement cap free of charge!
Views: 154 Adventure One
Club Factory Customer care Number, Refund Policy in Hindi by #TechyLover
 
04:44
Namaskar doston kaise ho umeed hai badhiya honge. Aaj ke iss video me hum baat karne wale club factory contact number, club factory refund policy ke bare me. Puri jankari keliye video ko akhir tak dekhein ummed hai video aap logon ko pasang ayegi. #clubfactory #clubfactorycontactnumber #TechyLover Club Factory Haul App Review Pros & Cons in Hindi https://youtu.be/LkTvf7Ujtq8 Quires solved- club factory, club factory shoes, club factory haul, club factory ad, club factory bag haul, club factory bags, club factory review in india, club factory app, club factory customer care number, club factory india, club factory add, club factory advertisement, club factory account kaise banaye, club factory app download, club factory address, club factory app review, club factory about, club factory app free, club factory bangladesh, club factory boots, club factory bts, club factory bape, club factory boots haul, club factory bags review, club factory backpack, club factory balance, club factory clothes, club factory coupon, club factory clothes review, club factory coupon code, club factory cod, club factory clothes haul, club factory clothes review men, club factory cash on delivery option in india, c&c music factory club mix, club factory dress, club factory denim jacket, club factory delivery time, club factory dubai, club factory dresses review, club factory dress haul india, club factory delhi, club factory details, club factory download, club factory earrings haul, club factory earphone, club factory electronic, club factory earpods, club factory expectation vs reality, club factory exchange, club factory earring set, club factory electronics review, club factory earrings review, club factory fair price, club factory free gift hack, club factory free gift like, club factory free gift like hack, club factory footwear, club factory frocks, club factory free gift rules, club factory free gift unboxing, club factory fake products, club factory gown, club factory gadgets, club factory gift, club factory gowns review, club factory glasses, club factory gown haul, club factory gown unboxing, club factory gucci, club factory glasses review, club factory gown dress, club factory haul malayalam, club factory heels, club factory how to order, club factory haul tamil, club factory hoodie, club factory hack, club factory jewellery, club factory jeans haul, club factory jewelry haul, club factory jeans jacket, club factory jackets review, club factory ka account kaise banaye, club factory kids haul, club factory kaisa hai, club factory kaise shopping kare, club factory kurti, club factory kaha par hai, club factory kitchen review, club factory ka promo code kya hai, club factory kaha ki company hai, club factory kurti haul, club factory latest haul, club factory makeup, club factory music, club factory mia maples, club factory mein cash on delivery kaise kare, club factory model, club factory mega sales, club factory man, m clubfactory com home, club factory negative, club factory nepal, club factory nail, club factory new ad, club factory new offer, club factory nintendo switch, club factory new review, club factory night dress, club factory off white, club factory order cancel kaise kare, club factory owner, club factory online shopping review, club factory order cancelled, club factory order unboxing, club factory order details, club factory products, club factory promo code, club factory product review, club factory product quality, club factory purchase, club factory purses, club factory product return kaise kare, club factory pencil case, club factory par shopping kaise kare, club factory quality review, club factory quality, club factory quartz watch, club factory qatar, club factory queries, club factory shoes quality, club factory jacket quality, club factory review, club factory review men, club factory refund, club factory review hindi, club factory review jacket, club factory review shoes, club factory review in tamil, club factory return item, club factory review bags, club factory shopping, club factory shirt unboxing, club factory try on haul, club factory tricks, club factory tamil, club factory toys, club factory tops, club factory top haul, club factory trousers, club factory unboxing in india, club factory unboxing men, club factory verification code, club factory vs amazon, club factory vs shein, club factory vs myntra, club factory vs local market, club factory vs wish, club factory verify code, club factory vs flipkart, club factory vlog, club factory voucher code, club factory winter haul, club factory wig, club factory wall stickers review, club factory watch unboxing, club factory worst, club factory wallet, Like us on Facebook https://goo.gl/UJZXDD Follow us on Twitter https://goo.gl/QqVX1d Follow me on Instagram https://www.instagram.com/techylover1/
Views: 10905 Techy Lover
Marlin Firearms Customer Service!!!!!! by TheGearTester
 
03:45
This video is about the Marlin/Remington customer service that I just experinced. When I encounter a problem with a product I really appreciate prompt and efficient customer service. My most resent interaction with Marlin/Remington has left me very impressed. Watch the video and subscribe for more quality video reviews on the topics of shooting, camping and survival gear.
Views: 55554 TheGearTester
Are RAZER Products Junk???
 
07:38
Does Razer make the best gaming mouse? The best gaming keyboard? Is it just marketing? Do razer products suck? Razer Mouse - https://amzn.to/2OOc329 Razer Headset - https://amzn.to/2KCRBho Razer Keyboard - https://amzn.to/2OSEnQI A lot of users complain about their Razer gaming peripherals. We see reports of keyboards, mice and laptops breaking or having problems. Is Razer just a marketing machine selling garbage products? Or do they actually make high quality peripherals? Music Credits: Fili - The Break Follow me: http://twitter.com/Dave2D http://www.instagram.com/Dave2D
Views: 1081326 Dave Lee
Your Price is too High: Handling Customer Price Demands
 
06:38
http://www.driveyoursuccess.com Do you need your salespeople to better defend your pricing? Are you tired of them constantly giving in to a customer's demand for lower prices? If so, then this video will help your sales team. The video provides six areas where your salespeople can get your customers to focus on something other than the sticker price of your product. Here are the six strategies to helping your salespeople better defend your product or service's price. 1) Focus on cost-per-use and longevity benefits: If your product lasts longer than the competition, then define that in a dollar value savings for your customer. 2) Quality: Is your quality vastly superior to that of your competitors? If so, then your customer doesn't just save on usage. They also save on inventory costs as your products are less likely to get damage or even fail in service. 3) Can your sales team focus on increased yields and performance? If so, then make sure they use this when discussing pricing. 4) Vendor Managed Inventory (VMI) is a great solution to moving past the price of your product or service. Consignment agreements allow you to ship large volume of product to your customers without them having to pay for it all at once. Instead, they only pay for what they use in the month they use it. Your customer reduces their pricing and their per-unit freight costs on incoming shipments which results in lower inventory costs. 5) Finally, what about adopting a loss leader pricing strategy, one where you keep your primary product's pricing as is, but offer your customer a discount on a less important product. This video will help you answer those customers who claim your pricing is way too high.
Views: 45791 Ian Johnson
Customer Service Focus from Fox River Associates
 
02:14
The main goal of Fox River Associates is to provide customer satisfaction to each and every customer from large volume customers to niche low volume customers that need a reliable, quality product solution.
Sales Techniques - How to convince a customer to buy from you
 
09:48
http://www.evancarmichael.com/support/ - SUPPORT ME :) Like this video? Please give it a thumbs up below and/or leave a comment - Thank you!!! "Hi Evan I have not read anything from the E-mail yet but already my heart is beating fast from excitement. Thank you so much. Just one problem that I have had and I hope you can help me with. I run a sound hiring company. Hiring out microphone, speakers and dj equipment for co-operate and commercial events, I'm so passionate about it that I dropped out of a mechanical engineering studies. Now I'm very good at this, but when it comes to designing a proposal to a potential customer or actually convincing a customer about my business I suck on that and really its pointless running a business and not have any customers. I have gone as far as setting really low prices and I think its because of the desperation to get work. How can I solve this Desperate: Raymond"
Views: 750185 Evan Carmichael
Good Customer Service
 
01:21
-- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 59563 Jafet Cruz
Customer Service & Customer Satisfaction ? Urdu / Hindi
 
03:07
This Video Give The Basic Concept & Basic Logic's of What is Customer Service & Customer Satisfaction ? Urdu / Hindi ZPZ Education Channel Link: www.youtube.com/channel/UCwFzeQDf9cGm_ZeTXV_t5SA
Views: 3952 ZPZ Education
Premium Product and Premium Customer Service
 
03:04
Hi everyone this is Jeremie at the BMW Store. When you are looking to buy a premium vehicle you should expect a premium customer service. In this video, we will demonstrate what a customer should expect at the BMW Store versus the quality of customer service at other dealerships. Please subscribe my YouTube channel and follow me on Facebook @ www.facebook.com/jeremieatthebmwstore
Views: 213 Jeremie Provost
Customer Service Expert Shares: Create Customer Confidence by Guaranteeing Your Product or Service
 
03:49
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses creating customer confidence with a guarantee. Customers want to feel confident with the companies they do business with. It doesn’t matter what type of business you’re in or how you sell. It can be a manufacturer, a brick-and-mortar retailer, an online e-commerce company – basically any type of business must create confidence. I’ve been preaching for years that the way to create confidence is to deliver a consistent and predictable experience. And, that is still the most powerful way to get a customer to trust you. When your customers know you will always do what you say, you will always be on time, you will always do what you promise, you are always polite and appreciative … well you get the idea. That word always is a pretty powerful word. It’s about consistency and predictability. There is one more piece I’d like to add to the concept of confidence, which is to guarantee whatever it is that you do or sell. Why do people like to shop at Nordstrom? They know they are going to get great merchandise delivered with great service. In addition, they know that if for any reason they are unhappy with their purchase, or if there is a problem with whatever they bought, they know that Nordstrom has their back and will give them a refund or exchange the product. I recently had the chance to talk to Aaron Leon of LD Products. His company sells remanufactured ink cartridges for copiers and printers. You might have a brand name printer like a Cannon or HP, but you don’t have to buy brand name ink cartridges from those same brands. LD Products prides itself on a very cost effective alternative, sometimes saving the customer as much as 70% off the brand names. And, while LD Products promises great customer service, they know that they have a battle with the perception of the quality of remanufactured ink cartridges. So, what did Aaron Leon do? He offered a guarantee that takes all of the risk out of the purchase. Just how strong is the guarantee? Basically, if for any reason you have a problem – which you won’t – or you’re not happy, LD Products will take the product back and refund your money. That’s a nice guarantee, but the quintessential guarantee statement can be summed up with what Aaron Leon tells his customers: “If you don’t like the color of the box, we’ll take it back!” Now, that’s a guarantee! So, are you so comfortable with your products and services that you’re willing to offer that kind of guarantee to your customers? Think about the trust and confidence that it would create. Think about the increase in sales. Think about the repeat and loyal customers. Creating customer confidence means delivering a consistent, predictable experience and standing behind your product or service – with a guarantee. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
Views: 331 Shep Hyken
Visit DX.com now, quality gadgets, customer service, shipping and other electronics!
 
01:06
http://dx.com DealeXtreme offers the fastest and most responsive customer service, the lowest prices and the best quality on a range of over 80,000 electronics and other products. Quality gadgets and other electronics only from http://dx.com ! With over 250 new products posted every day, DX gives our customers a wide range of gadgets and other gear at the lowest prices! And with each and every online purchase at from us here at dx.com, you will receive Free Shipping! So why not give us a try now, simply type in http://dx.com and see what we can offer you! Or check us out on Facebook DealeXtreme where you can join almost a million other DX fans! Or alternatively check our YouTube site for great product videos.
Views: 428 DealeXtreme DV
Copy of Great Customer Service at La Belle Vie
 
00:31
OUR MISSION is to bring "the good life" to all consumers of the La Belle Vie Brand by providing quality products, excellent services at great prices.
Sagarika Paul – Customer Service and Product Design Coordinator, Arcelor-Mittel-Dofasco
 
01:36
I work in the quality control group in the steelmaking department. If any issues come up relating to the quality of the steel we are making I investigate and find ways to prevent the issue from happening again.
Views: 22 LetsTalkScience
Michael's 31 Principles: 31 Principles of Customer Service
 
01:20
Michael’s Customer Service Rants and Raves are an ongoing series of customer service and product evaluation videos. These videos explore how the 31 Principles of Customer Service© can be used to evaluate consumer products and levels of customer service. Raves are given for outstanding examples of products and customer service while inferior ones get a rant. Numerous suggestions are offered for providing unparalleled customer service. Additionally, product improvements are explained in detail. Both seek to define and embrace extremely high standards of quality that are unsurpassed. You will notice that in these videos excellence is celebrated while mediocrity is criticized. Using critical thinking, acerbic wit, biting sarcasm and creative suggestions the bar for superb customer service is raised. The 31 Principles of Customer Service© can be used as an analytical tool to evaluate and improve your own organization’s level of customer service and offering of quality products. Contact me at [email protected] to find out how these comprehensive principles of customer service engage front-line employees and delight customers.
Service Quality Management and Telco Customer Experience Management Market
 
00:31
Complete report is available @ http://www.reportsnreports.com/reports/291320-service-quality-management-sqm-and-telco-customer-experience-management-cem-market-by-product-type-efm-web-analytics-text-analytics-speech-analytics-provider-type-isp-tsp-msp-global-advancements-worldwide-forecasts-analysis-2014-2019-.html The Service Quality Management (SQM) and Telco Customer Experience Management (CEM) market is segmented on the basis of types of product, channels, end users, providers, and regions. Under each region, the market has been classified based on types of channels and analytics. Traditionally, companies focused mainly on their products and not on customers. However, with the rise in competition across all verticals, companies now have a major need to maintain customer relationships apart from delivering product innovations. Customer Relationship Management (CRM) has emerged as a critical tool to focus on sales operations, sales force automation, customer analysis, and campaign management. CRM applications provide information about "what the company knows about the customers"; therefore, it is essentially known as the "customer-centric approach." In order to foster this relationship, organizations need to develop interactions with customers to understand their experience with products and services. CEM is the overriding concept, which changes an organization's internally focused view to externally focused customer experience solutions. With the arrival of the social media, CEM has extended capabilities to understand customer experiences from a variety of channels across the media. In the initial stages of CEM, the process was controlled by a single channel. New technology developments and changing views of companies have transformed the process from a single channel to multiple, and later customer-controlled channels.
Views: 55 Nancy Freedman
NMC Exteriors Roofing Customer Service Video
 
00:41
People often ask me my why NMC? I believe we are people serving people. We are here at NMC Exteriors to provide excellent customer service with a quality product.
Customer Service Expert Reveals How to Handle Complaints
 
04:27
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken discusses his five step process for not only handling customer complaints but customer service crisis situations as well. Awhile back, United Airlines had a computer outage that lasted two and a half hours and caused 200 flight delays and six cancellations. Keep in mind, this wasn’t a single unhappy customer complaining to a gate agent at the airport. This situation involved thousands of people who were inconvenienced. I would describe a two plus hour delayed flight as a Moment of Misery™. There were thousands of angry passengers. Yet, problems like this are bound to happen at some point; just last year it happened with Delta and Southwest. And it may not be a computer glitch, but a weather problem that causes airline delays. Yet every cloud has a silver lining, and in this instance it’s a mini-case study on how to handle a customer service crisis. I can’t speak to what happened at the airport when passengers approached gate agents for help, or what happened on the phone lines as passengers tried to reach a customer service representative. I’m sure there were long lines and hold times. The individual interactions turned out either good or bad because of the individual employees’ attitudes and how well they have been trained to handle such situations. But, what I can speak to is the general response that United Airlines made, and how it was a perfect example of what to do in a crisis situation. I teach a five step process to deal with a complaining customer, and for those who follow my work, this is a short review: 1. Acknowledge the problem. 2. Apologize for the problem. 3. Fix the problem – or discuss how it will be fixed. 4. Do it with the right attitude – not just being nice, but acting accountable. 5. Doing all of this with a sense of urgency. Well, the same way you deal with individual customers is also the way you deal with a customer service crisis that impacts thousands of customers. First, United acknowledged and apologized for the inconvenience. That’s steps one and two. They responded to media inquiries and tweeted out to all of their followers: A ground stop is in place for domestic flights due to an IT issue. We’re working on a resolution. We apologize for the inconvenience. Then they fixed it, accomplishing step three. Step four was that they accepted responsibility. Maddie King, a spokesperson for United, met with the press and told them they were working to fix the problem. No excuses. In other words, United was owning the problem. Finally, there was a sense of urgency behind all of this. It took just two and a half hours to fix the problem. They worked hard and fast. Urgency is key to restoring confidence. So, be it an individual complaining or a major customer service crisis effecting thousands of customers, consider the five step process that not only fixes what is broken, but potentially restores the customer’s confidence. And, done well it may restore the customer’s confidence to a level higher than if the problem had never happened at all. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200 ShepTV is another Shepard Presentation (www.ShepTV.com)
Views: 13320 Shep Hyken
Quality Customer Service
 
02:16
Comedy sketch - Calling customers Joe Daru as Customer Service Employee Joe Jim Griggs as Jimmy Morris Jamy Pierrevil as Deandre Ben Guppy as Mr. Lee Shot/Edited/Directed by: Axia Alesandro Serradimigni Written/Produced by: Joe Daru
Views: 392 Joe Daru
What is Customer  Satisfaction
 
06:23
Customer needs and expectations. What is Customer? Ans:- A Person Who buys an organisation goods or services is known as a customer. What is Customer Acquisition Tools? Ans. Advertising,Sales Promotion ,Public Relation,Events and Experiences, Direct Marketing,Word-of-Mouth and personal Selling. What is Measuring Quality? When performance of a product exceeds your expectations,You consider that product as a Quality product.It can be expressed as: Q=F(Performance/expectation) When P Less E, Performance fails to meet the expectation, the customer would be dissatisfied. When P=E, the customer would be satisfied. When P More E,the customer would be delighted. What the Key aspects that are used in judging the Quality of any products/service in order to achieve higher level of customer satisfaction? Ans:- Good Design,Good functionality,Reliable,Consistency,Durable,After-sales service and Value for Money.
The Future of Customer Care - Comarch ECM
 
01:08
Improved client service quality, higher customer satisfaction and case processing transparency at your fingertips. More: http://www.comarch.com/trade-and-services/ecm/customer-care/ and http://www.comarch.com/trade-and-services/ecm/ What is Comarch ECM Customer Care software? Comarch ECM Customer Care synchronizes communication channels to meet clients’ needs in the fields of: new service activation, purchase confirmation, managing discounts, correspondence and complaints. The system has a clear and user friendly interface. The built in workflow mechanism allows A to Z case management. Power-users gain the additional benefit of full process automation, case indexation and priority control. The system also streamlines Key Performance Indicator assessment. COMARCH ECM Customer Care guarantees improved client service quality, higher customer satisfaction and transparency. …as well as raising call center efficiency and facilitating communication between technical, consulting, financial and legal departments. Comarch is based in Cracow, Poland. From here, our world-class developers and supportive customer service bring you the key to successfully managing Customer Care document processing in your organization. Comarch – excellence and efficiency in Enterprise Content Management.

500 mg metformin hcl side
Aldactone 25mg for bodybuilders
Wechselwirkungen citalopram 40mg
A1153 25mg clomid
Erythromycin 2 gel for acne