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Awesome Support Product Tour 2017 - The Most Versatile WordPress Helpdesk And Support Plugin
 
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A brief tour of Awesome Support - includes many free core features and popular premium add-ons.
Views: 16250 Awesome Support
IT help desk ticketing software | Service desk software
 
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ManageEngine ServiceDesk Plus, which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. https://www.manageengine.com/products/service-desk/sdp-editions.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Your day-to-day life in IT revolves around either fixing a service or delivering services. All these IT services come with a ticket to make sure it is handled in time. To overcome these hurdles you need tools that are thoughtfully built to cater to the needs of the IT Help Desk. Thankfully, we have ManageEngine ServiceDesk Plus which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. ServiceDesk Plus has been deployed at over 18,000 customer sites not to mention 186 countries around the world which clearly states that we are the leader in this segment. Unlike other tools, ServiceDesk Plus is very easy to use just download extract and get started it can be up and running in no time. ServiceDesk Plus is designed to cater to all business needs with three different editions. For businesses that just need the help desk functionality. We have the Standard Edition which includes state of the art features like multi-channel support, service level agreements, knowledge base, workflow automation, notifications, reporting and much more. ServiceDesk Plus Standard Edition is thoughtfully designed to increase efficiency and maximize the productivity of the IT Help Desk. Growing businesses today have to manage all their IT assets and need clear visibility on what is in their IT closet. ServiceDesk Plus Professional Edition is bundled with essential asset management functionality including features like automatic asset discovery, software management and license management what really sets us apart is the depth of detail captured about the hardware, software and network assets in your environment and it also highlights the relationship of each asset to support their business services. You can clearly know the criticality of the assets and manage them without a hitch. Finally, our ServiceDesk Plus Enterprise Edition which includes the complete suite of ITIL service management that has been built over the best practices framework to cater to today's complex business world. It's a different ballgame when it comes to managing bigger infrastructure just a regular helpdesk is not enough you need people process and product aligned to maintain your IT effectively. ServiceDesk Plus is available through a single pane of glass with all necessary ITIL features like incident, problem, change, Service Catalog and CMDB. These ITIL modules help you simplify your complex processes and manage your IT effortlessly. So what are you waiting for? try Service Desk Plus now! and we promise to make your work easy! **Technology trends and their impact on IT management by Rajesh Ganesan,VP, ManageEngine and Pradyut, Product Manager, ServiceDesk Plus https://www.youtube.com/watch?v=17_CdHfGfjg Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 159491 ManageEngine
Richpanel Product Demo | Customer Profile, Timeline and Help desk software
 
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See how you can use Richpanel.com to connect Magento, Woocommerce, Shopify, Salesforce, Zendesk and more to create complete customer profiles and timelines. And use the Richpanel help desk to provide personal customer support. Richpanel is an AI powered Customer Data Platform that allows businesses to extract value from their data. Businesses use Richpanel to connect customer data from various apps and create a 'Single view of customers' which can be used for - - Personalized customer support - Marketing automation and - Customer analytics In this video we cover - 1) Connector Marketplace - One click integration to connect data from 50+ Sources including Woocommerce, Shopify, Magento, Zendesk, Salesforce, Stripe and more. 2) Customer profile and timeline- Customer 360 profile with customer lifetime value, likelihood to buy, total orders and statuses. Real timeline view to see live customer sessions. 3) Help desk software - See how your agents can provide context aware, personalized support using Richpanel.com with SLAs, macros and private notes. Narrator: Amit RG | https://twitter.com/iamitrg | https://www.linkedin.com/in/amitrg9/ Credits: Music by Bensound.com
Views: 539 Richpanel
WordPress Helpdesk Plugin: Create a Ticketing System For FREE 🎫
 
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Learn how to add a WordPress helpdesk to your site using a free plugin: Awesome Support Plugin. Get set up in minutes and start offering better support today. ⬇️ Follow the timestamps below ⬇️ 10+ FREE WordPress Plugins For Any Website https://youtu.be/gvUUixBO6cg 0:39 | Install Awesome Support Plugin 0:59 | Launch the Setup Wizard 3:13 | Test the Front End 4:02 | Reply To Tickets 5:24 | Additional Settings 6:22 | General Settings 9:48 | Style Settings 10:12 | Registration Settings 12:00 | Email Settings 12:38 | Products Management 13:02 | Basic Time Tracking 13:19 | File Upload The free version of Awesome Support sets you up with a fully-functioning WordPress helpdesk. Get the plugin here: https://wordpress.org/plugins/awesome-support/ Resources: How To Add Menu Icons to your WordPress Site In Under 3 Minutes 🏠: https://youtu.be/YcSotWXIczI How To Build A Mega Menu In Hestia WordPress Theme: https://youtu.be/qqiEghZbSSQ Website → https://themeisle.com WordPress Articles → https://themeisle.com/blog/ Facebook → https://www.facebook.com/themeisle/ ThemeIsle is the go-to source for the High-Quality WordPress Themes (both free & premium), and plugins every website owner needs. We're passioned about all things WordPress, but we're not afraid to tackle other web related subjects. Our goal is to give those websites easy-to-use themes and designs that can be managed by everyone.
Product Tutorials - Interakt Helpdesk App
 
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Delight your customers with awesome, personal support & gather valuable feedback through our simple feedback widget.
Views: 322 Interakt
The Toxic Truth About Help Desk & Entry Level I.T. Roles
 
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If you are looking to learn more about I.T. and get certified... Use my affiliate link to get a FREE TRIAL of Pluralsight! http://bit.ly/pluralsight-ITCQ-live (affiliate link) Today let's talk about the Toxic Truth about help desk and entry level information technology jobs and careers. This one is a doozy! -------- Please consider supporting our channel by becoming an Exclusive I.T. Career Questions Community Member - Exclusive Live Streams, Behind the Scenes, and Much More!: https://www.youtube.com/channel/UCt-Pwe2fODjH4Wuwf5VqE7A/join A+ Product and Other Certification Book recommendations:(affiliate link) https://www.amazon.com/shop/itcareerquestions Top Recommendations! CompTIA NET+ Guide to Troubleshooting: http://amzn.to/2oLnMmI (affiliate Link) CompTIA A+ All-in-One Exam: http://amzn.to/2FjaNyC (affiliate link) MCSA Server 2016 Study Guide: http://amzn.to/2Ff1tQw (affiliate link) MCSA SQL 2016 Study Guide: http://amzn.to/2FXqCMR (affiliate link) MTA OS Fundamentals: http://amzn.to/2FjOvNm (affiliate link) CCENT Official Cert Guide: http://amzn.to/2FkcQT8 (affiliate link) CCNA Routing & Switching: http://amzn.to/2oMv2id (affiliate link) I.T. Career Questions/Zach Talks Tech Merchandise: https://teespring.com/stores/it-career-questions -------- The equipment used in this video is as follows(Affiliate links below) Sony a9(Main Camera): http://amzn.to/2EjWbQc Sony a7(Second/Backup Camera): http://amzn.to/2xQrcpY Google Pixel 2 XL(Back Up Camera): https://store.google.com/us/product/pixel_phone?hl=en-US Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v Giant Squid Microphone: http://amzn.to/2zl6WxK Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x NanoLeaf LED Lights: https://us-shop.nanoleaf.me?rfsn=815333.867f4&utm_source=refersion&utm_medium=affiliate&utm_campaign=815333.867f4 -------- Thank you for visiting my YouTube channel. Facebook: https://www.facebook.com/itcareerquestions Twitter: https://twitter.com/talktechdaily Instagram: https://www.instagram.com/itcareerquestions SnapChat: ZachTalksTech Website: http://www.itcareerquestions.com Information Systems: http://www.informationsystems.net
Views: 16773 I.T. Career Questions
Help Desk Training - Answering the Phone - Episode 1
 
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Help Desk Training Episode Number 1 - Answering the Phone. Proper phone etiquette and how help desk is the number one stepping stone to any I.T. Professionals career. If you don't think the help desk position is the right career move for you....think again. Stay tuned for Episode number 2(whenever we decide to release that) where we discuss more values and training tips of help desk. The equipment used in this video is as follows(Affiliate links below) Sony a7(Main Camera): http://amzn.to/2xQrcpY Google Pixel(Side Camera): https://store.google.com/us/product/pixel_phone?hl=en-US Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v Giant Squid Microphone: http://amzn.to/2zl6WxK Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x ------------ For Frequently Asked Questions please see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx- Thank you for visiting my YouTube channel. Facebook: https://www.facebook.com/pcsimplest Twitter: https://twitter.com/pcsimplest Website: http://www.itcareerquestions.com Resume: http://www.zachhill.net Information Systems: http://www.informationsystems.net
Views: 42095 I.T. Career Questions
Introduction to Folder HelpDesk for Outlook
 
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Cooperate on issues and support cases in Outlook. Introduction to the kalmstrom.com add-in Folder HelpDesk. More info at http://www.kalmstrom.com/products/FolderHelpDesk/
Views: 4763 kalmstrom.com
Freshdesk Mint Demo: Understanding the basics of the helpdesk
 
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Freshdesk is a cloud-based helpdesk software that makes it easy for businesses of all sizes to provide great support for their customers. Not using Freshdesk yet? Get started for free! https://freshdesk.com/?utm_source=fd_youtube&utm_medium=description --- Freshdesk streamlines customer interactions across channels including email, social media, phone, chat and mobile, and enables cross-team collaboration to help teams deliver quicker support. With an intuitive interface that focuses on productivity and efficiency, it has a powerful suite of features including ticketing automations, a comprehensive self service solution, insightful reporting and an extensive marketplace for third-party apps. This video will walk you through the basic functionalities of Freshdesk. We’ve covered the following modules in this overview: Customer portal - 1:01 Agent dashboard - 3:47 Ticket inbox - 4:48 Ticket details - 7:57 Reports - 12:57 Settings and more - 15:33 --- Explore Freshdesk to know how it can help your business - http://bit.ly/freshdesk-home Want to learn how to use Freshdesk? Check out our knowledge base for how-tos and best practices - http://bit.ly/freshdesk-kbase Become a customer service expert with Freshdesk Academy’s interactive courses - http://bit.ly/fd-custserv-academy Get the latest content on customer support - http://bit.ly/freshdesk-blog Download free resources crafted with insights from our customers and the industry experts - http://bit.ly/freshdesk-resources
Views: 49339 Freshdesk
You Need to Know Everything to Work in Help Desk (Not Really) - Episode 3
 
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Let's talk about what you really need to know working help desk when you are just starting out. Do you need to know everything? Are you expected to know everything? Will your end users expect you to know everything? YES! What do your managers and fellow I.T. co-workers expect you to know working in I.T. Stay tuned! The equipment used in this video is as follows(Affiliate links below) Sony a7(Main Camera): http://amzn.to/2xQrcpY Google Pixel(Side Camera): https://store.google.com/us/product/pixel_phone?hl=en-US Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v Giant Squid Microphone: http://amzn.to/2zl6WxK Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x ------------ For Frequently Asked Questions please see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx- Thank you for visiting my YouTube channel. Facebook: https://www.facebook.com/pcsimplest Twitter: https://twitter.com/pcsimplest Website: http://www.itcareerquestions.com Resume: http://www.zachhill.net Information Systems: http://www.informationsystems.net
Views: 18458 I.T. Career Questions
How to create product in Faveo service desk
 
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Create product in service desk by adding product details and description.
Views: 38 Faveo Helpdesk
Applications Helpdesk - EFSA's front office and support desk for regulated products
 
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Many products used in the food chain such as additives, active substances used in pesticides, plastics used food packaging, or even health claims made on food products, are scientifically assessed for safety by EFSA before they are authorised by the EU for use in Europe. The head of EFSA's Applications Helpdesk explains EFSA's role in this process and the different regulatory frameworks behind these authorisations. For more information: http://www.efsa.europa.eu/en/applicationshelpdesk.htm
Views: 7851 EFSAchannel
OneDesk Product Tour - Help Desk
 
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OneDesk Product Tour - Help Desk - http://www.onedesk.com/product-tour/ - Enable the help desk application and easily communicate with your customers, answer their questions, solve their issues, take action and keep them updated on the status of their tickets. OneDesk's help desk applications makes it easy for your customers to communicate their inquiries or requests using Twitter, Facebook, LinkedIn, email, discussion forums and blogs.
Views: 35 OneDesk Software
Abhisi Helpdesk Review
 
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Please visit Abhisi Helpdesk at https://abhisi.com Lifetime deal for $69 only at Rebeliance: https://rebeliance.com/product/abhisi
Views: 75 Rebeliance
Agiloft Helpdesk Application Demo
 
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Learn how Agiloft's award-winning Helpdesk application can automate and streamline your internal support operation to improve response times, user satisfaction, and accountability. Related product page: https://www.agiloft.com/service-desk.htm Related product page: https://www.agiloft.com/help-desk.htm
Views: 2314 Agiloft
WSDesk – WordPress HelpDesk & Support Ticket Plugin - Basic Settings
 
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BEST WORDPRESS CUSTOMER SUPPORT / HELPDESK PLUGIN WSDesk is a Simple and User-friendly WordPress Support Ticket System Plugin which would help you in managing your customer's queries seamlessly. With WSDesk, all your customer's complaints turn into trackable support tickets, making your job effortless and swift. WSDesk packs all the features required to set up an online-support, like Ticket creation & management, Email piping, unlimited agents, unlimited tickets, customizable email reply, complete ticket history, file attachment to tickets and much more. The complete list of features provided by WSDesk: -Email Piping: Create tickets directly through emails, and send ticket-responses too via emails. -Unlimited Agents and Supervisors -Tabbed Ticket View: See all your tickets on a single page. Open multiple tickets as tabs and access them from the same page. -Faster Page Loading: AJAX based design helps load info faster. No need to reload the page every time to get updated info. -Agent Performance Report & Analysis: Get weekly performance report of agents and easily analyze how you can improve customer experience. -Custom Ticket Submission Form: Create a custom ticket-submission form and add as many fields to it, based on your needs. -Attachment Support: Attach photos(jpg, jpeg, gif, png), documents(doc, docx, csv, pdf, xls, xlsx, txt) and zip to deal with customers in a better way. -Auto-Tagging And Assigning: Create custom tags based on issues, products, agents, customers, priorities, etc. and automatically assign a ticket to agents based on the tag. -Auto-Suggestion System: Get suggestions for support agents while answering the queries or issues. -Create and Customize Ticket Views based on conditions: Create and customise the ticket view according to your needs, your agents, products, priority, etc. so that everything you want to see is just one click away. -Triggers & Automation: Create custom triggers based on specific conditions, to perform an action automatically. -Automated Emails: Send acknowledgment emails whenever a ticket is submitted and replied. -Agent’s Satisfaction Rating and Customer Feedback Survey: Provide customers with the ability to rate Support Agents and provide a feedback about the service being provided. -WSDesk Backup & Restore: Backup your WSDesk settings and tickets on your system in the form of XML, and restore it on-the-go. -WooCommerce Integration: Manage your Woocommerce store easily with WSDesk’s seamless WooCommerce integration. Download WSDesk free version. https://wordpress.org/plugins/wsdesk/ Buy WSDesk Premium. https://wsdesk.com/
Views: 3222 WSDesk
NTR Cloud for Help Desk Product Tour
 
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NTR Cloud for Help Desk improves customer satisfaction by allowing support agents to conduct secure remote desktop sessions and quickly resolve incidents on end-user devices, with no software downloads necessary.
Views: 326 NTRGlobalCloud
Help Desk Software - Best Help Desk Software 2017
 
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Help Desk Software http://www.inet-sciences.com Are you looking for Help Desk Software? You will find the best at Internet Software Sciences, with one of the only customizable web based help desk software to fit your unique organizational processes. Internet Software Sciences has been providing Web based Help desk software for over 17 years with over 100,000 installations worldwide, supporting millions of end users. Our product, Web+Center, is an industry tested suite of Help desk software applications that runs on-site or in the cloud. Help Desk Software full featured, fully customizable application supports complex integrated Active Directory logons for windows based organizations and options for asset management, customer survey and analysis features. The new personalized ticket support option gives a human face to your support staff and geolocation features report on techs location for efficient technician dispatching. Our Help Desk Software is affordable and completely scalable for the smallest of schools to supporting thousands of staff members. Check out our complete on-line demo, customer reviews, software downloads on our website at www.inet-sciences.com or call 1-888-949-0942 for complete assistance in downloading, installing and configure your Web+Center help desk software today!
Views: 8013 Video Shopping
Call completion in InsTIL Service Desk product
 
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This video demonstrates how calls are completed by Technicians or helpdesk in InsTIL Service desk software. http://instilservicedesk.com/incident-management-tool/
Views: 37 InsTIL TM
How to deal with difficult end-users - Help Desk Series Episode #7
 
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in this video we are talking about dealing with end users who are difficult and what you can do to make the most of it. ------ A+ Product and Other Certification Book recommendations:(affiliate link) https://www.amazon.com/shop/itcareerquestions Top Recommendations! CompTIA NET+ Guide to Troubleshooting: http://amzn.to/2oLnMmI (affiliate Link) CompTIA A+ All-in-One Exam: http://amzn.to/2FjaNyC (affiliate link) MCSA Server 2016 Study Guide: http://amzn.to/2Ff1tQw (affiliate link) MCSA SQL 2016 Study Guide: http://amzn.to/2FXqCMR (affiliate link) MTA OS Fundamentals: http://amzn.to/2FjOvNm (affiliate link) CCENT Official Cert Guide: http://amzn.to/2FkcQT8 (affiliate link) CCNA Routing & Switching: http://amzn.to/2oMv2id (affiliate link) I.T. Career Questions/Zach Talks Tech Merchandise: https://teespring.com/stores/it-career-questions -------- The equipment used in this video is as follows(Affiliate links below) Sony a9(Main Camera): http://amzn.to/2EjWbQc Sony a7(Second/Backup Camera): http://amzn.to/2xQrcpY Google Pixel 2 XL(Back Up Camera): https://store.google.com/us/product/pixel_phone?hl=en-US Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v Giant Squid Microphone: http://amzn.to/2zl6WxK Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x NanoLeaf LED Lights: https://us-shop.nanoleaf.me?rfsn=815333.867f4&utm_source=refersion&utm_medium=affiliate&utm_campaign=815333.867f4 -------- Thank you for visiting my YouTube channel. Facebook: https://www.facebook.com/itcareerquestions Twitter: https://twitter.com/talktechdaily Instagram: https://www.instagram.com/itcareerquestions SnapChat: ZachTalksTech Website: http://www.itcareerquestions.com Information Systems: http://www.informationsystems.net
Views: 2902 I.T. Career Questions
Help Desk Ticketing Software - By ProProfs
 
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https://www.proprofs.com/helpdesk/ Instant answers is what your customers need. They can’t wait for days. If it takes too long, they’ll take their business elsewhere, leaving you with a weak customer base. So what’s your action plan? What’s the most feasible way for you to opt out of this dilemma? Worry not. With the simple integration of a help desk ticketing software you can overcome the delays in answering customer queries easily. An email like support desk software can help you clear your tickets in no time. Besides this, it can also help you: 0:34 - View and answer all the tickets from the shared inbox 0:42 - See who all are working on which ticket through this help desk ticketing software 0:44 - View which tickets are pending 0:46 - Track customer history 0:48 - Assign tickets to customer support agents 1:02 - Enable features like chat so customers receive instant response for their questions 1:09 - Integrate the use of knowledge base so customers can help themselves 1:20 - Stay updated on support activities and monitor performance with reports 1:25 - View customer satisfaction in real-time Question is where to find such help desk ticketing systems? Well, look no further. ProProfs Help Desk can help you answer all your tickets fast through its easy-to-use interface. Doesn’t sound convincing to you? Do take up the product tour to explore its features in detail. But let’s view the following reasons that help you affirm your decision on why to choose this service desk management software for your organization. - Customer Ticket Management Made Simple: This help desk ticketing system allows you to manage all customer tickets hassle-free. It’s shared inbox helps you view their status like which ticket is pending, which agent is working on which ticket, and assign those that are pending a response. - Integrate Knowledge Base and Chat: You can also integrate ProProfs Chat and Knowledgebase to provide your customers a better delightful experience. Instant answers in real-time with chat and through the integration of knowledge base can reduce your ticket volume by 80%. This is an effective method to reduce your investment in support cost. - Monitor Performance: Want to know how well your support agents are performing amidst your customers? That’s simple. With an effective support desk software like ProProfs, you can easily be updated on all the support activities, and monitor how your agents are performing by reviewing customer satisfaction rate. If these reasons aren’t sufficient enough, then give its 15-days, no obligation free trial a try. Explore the software at length. So, why wait for your customer satisfaction rate to reduce when ProProfs Help Desk can delight them every time they come to you. Sign-up for free today! https://desk.proprofs.com/register/ - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - There's a lot more that you can do with ProProfs Help Desk: Customize Help Desk To Fit Your Needs https://youtu.be/t6fCc8OR_38 Easily Manage Tickets with Customer Support Software https://youtu.be/kgDFc1rcx-0 Help Desk Reports - Improve Your Support & Delight Customers https://youtu.be/EfRgeQOxAw0 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Don’t forget to Sign Up for ProProfs Help Desk and Experience some amazing features: https://desk.proprofs.com/register/
Views: 552 ProProfs
Nexternal Solutions - Help Desk - Product Attributes
 
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Nexternal's eCommerce Shopping Cart software provides you with the ability to define several product variations based on the attributes or options selected. Homepage: http://www.nexternal.com Demo: http://www.nexternal.com/ecommerce/demo.asp Homepage: http://www.nexternal.com Demo: http://www.nexternal.com/ecommerce/demo.asp These variations include changing the product image, pricing, weight and even inventory. This video will show you how to set up a product with Attributes and Options then assign some variations to that product based on the option that is selected.
Views: 261 Nexternal
Solarwinds Web Help Desk Product Overview by E-SPIN
 
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This Video is about Solarwinds Web Help Desk Product Overview by E-SPIN
Views: 72 espincgroup
Faveo Helpdesk installation on cPanel
 
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This video explains how to install Faveo Helpdesk on cPanel. This video will work for both paid and free version for Helpdesk as well as Service desk product range. Incase of Community version, there is no need to generate the product key for installation. For Freelancer and paid versions get your product key at https://billing.faveohelpdesk.com Read detailed Faveo cPanel installation document here https://support.faveohelpdesk.com/show/faveo-helpdesk-installation-with-cpanel
Views: 179 Faveo Helpdesk
WSDesk – WordPress HelpDesk & Support Ticket Plugin
 
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BEST WORDPRESS CUSTOMER SUPPORT / HELPDESK PLUGIN WSDesk is a Simple and User-friendly WordPress Support Ticket System Plugin which would help you in managing your customer's queries seamlessly. With WSDesk, all your customer's complaints turn into trackable support tickets, making your job effortless and swift. WSDesk packs all the features required to set up an online-support, like Ticket creation & management, Email piping, unlimited agents, unlimited tickets, customizable email reply, complete ticket history, file attachment to tickets and much more. The complete list of features provided by WSDesk: -Email Piping: Create tickets directly through emails, and send ticket-responses too via emails. -Unlimited Agents and Supervisors -Tabbed Ticket View: See all your tickets on a single page. Open multiple tickets as tabs and access them from the same page. -Faster Page Loading: AJAX based design helps load info faster. No need to reload the page every time to get updated info. -Agent Performance Report & Analysis: Get weekly performance report of agents and easily analyze how you can improve customer experience. -Custom Ticket Submission Form: Create a custom ticket-submission form and add as many fields to it, based on your needs. -Attachment Support: Attach photos(jpg, jpeg, gif, png), documents(doc, docx, csv, pdf, xls, xlsx, txt) and zip to deal with customers in a better way. -Auto-Tagging And Assigning: Create custom tags based on issues, products, agents, customers, priorities, etc. and automatically assign a ticket to agents based on the tag. -Auto-Suggestion System: Get suggestions for support agents while answering the queries or issues. -Create and Customize Ticket Views based on conditions: Create and customise the ticket view according to your needs, your agents, products, priority, etc. so that everything you want to see is just one click away. -Triggers & Automation: Create custom triggers based on specific conditions, to perform an action automatically. -Automated Emails: Send acknowledgment emails whenever a ticket is submitted and replied. -Agent’s Satisfaction Rating and Customer Feedback Survey: Provide customers with the ability to rate Support Agents and provide a feedback about the service being provided. -WSDesk Backup & Restore: Backup your WSDesk settings and tickets on your system in the form of XML, and restore it on-the-go. -WooCommerce Integration: Manage your Woocommerce store easily with WSDesk’s seamless WooCommerce integration. Download WSDesk free version. https://wordpress.org/plugins/wsdesk/ Buy WSDesk Premium. https://wsdesk.com/
Views: 5642 WSDesk
Job Roles For Technical Support – BPO,MNC’s,Customer Service,Help Desk
 
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Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up the responsibility in identifying the issues, researching and guiding the client in finding the solution for the problem. The also make an entry of the client details and the hindrance that popped up for them, they help in improving the system performance and updating knowledge. The main skills required for a technical support officer are verbal communication, problem solving, help desk experience, LAN knowledge, operating systems, customer service, system administration, and phone skills. The main educational qualification to shine as a technical support officer is a bachelor degree in computer science, or information system. A computer training program with appropriate skills can be an added advantage for the candidate. The annual salary for a technical support officer is about Rs 238 756 and the career progression is always good. The salary changes when the candidate moves to higher positions. From the role of a technical support officer, the employee can gain entry into a senior technical support officer, where then with their excellent performance can move over to Team lead. Being a technical support, one can also get to shift to other areas in IT such as programming, technical sales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being popped up which can be appropriate to this role such as customer support specialists, help desk analyst, help desk manager and lot more, all these courses can be a beneficial aspect for getting recruited. With a good amount of salary the work can be in various shifts as they work for multinational companies with customers across the globe. The technical support officers are offered food, transport such as pick up and drop since the office shift varies and also attractive salary. All these facts lure in more candidates for this job who possess good communication skills. There are plenteous companies that are recruiting technical support officers with all the above mentioned amenities for them. A few of them are • IBM • CTS • TCS • Dell • Genpact • Tech Mahindra • Matica solution • Convergys India services • India bulls technology solutions Ltd • Amadeus India ltd • Quatrro global services ltd • Innovazion research pvt ltd There are a number of technical support opportunities available for computer graduates which can be a perfect base for them to grow in future. One can research and get to know the various technical support opportunities in India as well as abroad. This career has a quick growth where young technical support officers grow up quickly and get to greater heights in short period of time. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
How to install Faveo Helpdesk on Ubuntu server
 
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This video explains how to install Faveo Helpdesk on Ubuntu Server. This video will work for both paid and free version for Helpdesk as well as Service desk product range. Incase of Community version, there is no need to generate the product key for installation. Download the script from here : https://www.faveohelpdesk.com/user-manual/faveohelpdesk-scripts/Ubuntu-env-script.zip Steps ---------------------------------------------------------------------------------------------------------------------------------------------------------- Step 1: Create a new file something.sh ~ touch something.sh Step 2 : Copy paste the above scipt and save ~ vi something.sh Step 3 : Give permission to script ~ chmod +x something.sh Step 4 : Execute the script ~ ./something.sh Step 5 : Upload the Faveo files to server in to /var/www/faveo directory Step 6 : Rename Faveo direcory name to faveo-helpdesk Step 7 : Give permission to files ~ chmod -R 755 faveo-helpdesk Step 8 : Change the file ownership ~ chown -R www-data:www-data faveo-helpdesk
Views: 94 Faveo Helpdesk
Help Desk Tips & Tricks Webinar
 
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The Help Desk Tips & Tricks webinar, organized by ManageEngine will make you understand more about our Help Desk Management tool, ServiceDesk Plus and the tips to improve the performance and efficiency. You'll learn more about Request Management, Asset Management through our ITIL ready product. To Walk the Talk The webinar presentation will also be covered by a complete walk-through inside the ServiceDesk Plus product which will provide you more information on the features and the benefits. http://www.manageengine.com/ServiceDeskPlus?utm_source=youtube&utm_medium=cpc&utm_Campaign=webinar
Views: 4975 ManageEngine
Help desk ticket system training
 
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Join 23,000+ IT Learners https://jobskillshare.org
Views: 91957 JOB Skills Share
Helpdesk Pilot - Help Desk Software - Stop Motion
 
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Helpdesk Pilot - http://www.helpdeskpilot.com/ - is a web based help desk software for businesses. This stop motion film introduces the product and highlights it's core functionality. For more information about the product visit: http://www.helpdeskpilot.com/ 2 months+ in making with support from our friends at http://staybrandnew.com/
Views: 3377 tenmilescorp
OKIN HelpDesk - product video (ENG) - HD
 
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http://www.videobrothers.cz | http://www.okinfacility.cz | OKIN GROUP, a.s. is a leading provider of integrated facility management services in Central and Eastern Europe (CEE). Thanks to OKIN HelpDesk application you can get a detailed overview of all your service orders, their current readout and the way they are attended to as well as costs of particular activities, including the reaction time. The OKIN FACILITY brings useful integrated facility management solutions, i.e. services related to property and asset operation and management. They can take over the support and non-manufacturing processes from their clients, including technical administration, cleaning, security, reception and postal services, waste management, energy management, environmental protection, etc. These include all activities that are not directly related to the main business objective of their clients, in other words, those that are not profit-generating. 2013, VideoBrothers s.r.o. | http://www.videobrothers.cz | http://www.facebook.com/videobrothers
Jitbit Helpdesk Ticketing System Walkthrough
 
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This is a quick tutorial for Jitbit Helpdesk software Jitbit Helpdesk is an easy-to-use yet incredibly powerful help desk software. Check it out here: https://www.jitbit.com/helpdesk/?utm_source=video_tutorial A ticketing system helps organize and automate your support, set up a knowledge base, import tickets from email and many more. Why Jitbit Helpdesk software is different? 1. Offered both as a "self-hosted" option and a "SaaS" subscription hosted in the cloud. 2. Priced much cheaper than other help desk solutions 3. Integrates with your existing workflow by pluggin in into other apps you're using (CRM systems, issue trackers, IT project management tools etc.) 4. Features a great "automation" engine that does the work for. It is a simple "if this than that" built-in engine that processes support tickets automatically. It can be everything - from simple autoresponders to escalating and SLA. 5. Knowledge-base and self-serve customer portal. 6. Many, MANY other things like SAML single-sign on, HIPAA compliance, email integration, asset-management, API, mobile apps to support customers on your iOS and Android device etc.etc.
Views: 15194 Jitbit Software
Helpdesk Automation - Motion Graphic Product Video
 
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This is a product overview video created in animation. It's purpose is to give a quick overview of the client's product and it's benefits. The style is motion graphic without using any animated characters. See more of our videos on www.piehole.tv A few notes on the production - * client's goal was to give an inspiring, clear overview of the product with a minimal feel and smooth transitions between scenes. * audience: senior IT and financial execs * we created it using 2D animation with a sprinkling of 3D * voiceover artist is Elizabeth Roxburgh
Nexternal Solutions - Help Desk - Google Base Product Feed
 
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This video will provide you with instructions on how to feed your Nexternal products to Google's free shopping comparison marketplace Google Base. Homepage: http://www.nexternal.com Demo: http://www.nexternal.com/ecommerce/demo.asp
Views: 585 Nexternal
JIRA Service Desk Product Teaser
 
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This video was created for Trueview. Please do not use for anything else or edit.
Views: 131506 Atlassian
ThousandEyes Endpoint Agent Helpdesk Demo
 
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Scott Cressman, Director of Product Management, demonstrates how ThousandEyes Endpoint Agent can be used by helpdesk agents to solve performance problems and connectivity issues for users in a wide variety of situations. Recorded at Networking Field Day 12 on August 12, 2016. For more information, please visit http://ThousandEyes.com/ or http://TechFieldDay.com/event/nfd12/
Views: 349 Tech Field Day
Nexternal Solutions - Help Desk - Bulk Product Update
 
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This video will show you how to bulk upload your Nexternal ecommerce product database. With Nexternal's powerfull shopping cart software you are able to upload several products at once. Homepage: http://www.nexternal.com Demo: http://www.nexternal.com/ecommerce/demo.asp
Views: 108 Nexternal
Medieval helpdesk with English subtitles
 
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Helpdesk support back in the day of the middle age with English subtitles. Original taken from the show "Øystein og jeg" on Norwegian Broadcasting (NRK)in 2001. With Øystein Backe (helper)and Rune Gokstad (desperate monk). Written by Knut Nærum.
Views: 5460169 NRK
A help desk scenario featuring the powerful capabilities of Wonderware Skelta BPM
 
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Nothing showcases the capabilities of a product better than an actual scenario in which a product could be used. This video depicts the powerful capabilities of Wonderware Skelta BPM software by Schneider Electric and focuses on core components such as process designer, forms designer, queue management system, robust workflow engine and all of this in a secured environment.
Meet the New HappyFox Help Desk Software
 
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HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. Visit www.happyfox.com for more information.
Views: 15528 HappyFoxApp
Introduction to SysAid, including Help Desk and End-User Portal
 
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https://www.sysaid.com/features.htm In this video, we take a look at SysAid's Help Desk software and find out more about the company behind the application. We'll wrap up with a short walkthrough of the software itself as it appears for the end-user, highlighting just how easy it is to use our software to submit tickets or request service. With a few simple clicks or hotkeys, users can submit a detailed report on their incident and service desk employees reach a quick solution. Founded in 2002, SysAid is a global service and asset management software developer with years of industry experience in providing robust help desk solutions to businesses. Our Help Desk software is used in companies of all sizes and industries in more than 140 countries and a wide range of languages. Capable of managing both internal and external service desks, SysAid is a dynamic piece of software aimed at covering every aspect of IT Service and Asset Management (ITSM/ITAM). Help Desk software by Sysaid is an easy to use, fully customizable turnkey IT Service Management (ITSM) solution that gives administrators the power to take control over their service and asset management. With two core modules covering both help desk and asset management, SysAid is a multi-role all-in-one application that can provide a single stop for all your businesses IT management needs. Our versatile software is backed by stellar customer service available when you need it. Available globally and offering offline or remote training and support, we're with you to help get the most out of SysAid. Take a look at our other videos to see more of Help Desk software by SysAid
Views: 12692 SysAid
What Kind of Experience Do You Need for Help Desk?  How to Get a Help Desk Job
 
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In this video we go over what kind of experience you need to get a help desk job. This is one of the most important skills that are required for landing the help desk role. You might already have experience in this role and if you don't you may want to start filling the gaps soon! Check out this video to learn what kind of experience you need to get your first I.T. help desk job. The equipment used in this video is as follows(Affiliate links below) Sony a7(Main Camera): http://amzn.to/2xQrcpY Google Pixel(Side Camera): https://store.google.com/us/product/pixel_phone?hl=en-US Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v Giant Squid Microphone: http://amzn.to/2zl6WxK Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x ------------ For Frequently Asked Questions please see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx- Thank you for visiting my YouTube channel. Facebook: https://www.facebook.com/pcsimplest Twitter: https://twitter.com/pcsimplest Website: http://www.itcareerquestions.com Resume: http://www.zachhill.net Information Systems: http://www.informationsystems.net
Views: 13420 I.T. Career Questions
zendesk reviews ithelpdesk the best help desk software help desk software comparison
 
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zendesk https://www.outsourcingmyapps.com/ecommerce/zendesk Website: https://www.outsourcingmyapps.com Twitter: https://twitter.com/Outsourcing_app Facebook: https://www.facebook.com/hireappdeveloperoutsource Google+: https://plus.google.com/u/0/+YoutubeReviewNews-Trends pinterest https://www.pinterest.com/OutsourcingMyApps/ ithelpdesk the best help desk software help desk software simple help desk software comparison help desk ticket zendesk freshdesk zendesk alternative zendesk pricing zendesk competitors zendesk integrations zen helpdesk help desk software service desk software like zendesk free help desk software it help desk software ithelpdesk freshdesk alternative helpdesk service desk it service desk best help desk software helpdesk support web help desk servicedesk plus hp help desk windows help desk itil service desk manageengine service desk zendesk chat jira service desk service desk manager help desk software open source what is zendesk zendesk help center zendesk comparison zendesk support zendesk crm zendesk chat integration ca service desk zendesk cost zendesk enterprise zendesk analytics alternative zendesk help desk software comparison kayako zendesk similar zendesk live chat integration uservoice zendesk knowledge base helpscout online help desk software help desk software reviews helpdesk system zendesk inc zendesk apps free it helpdesk software zendesk reviews zendesk plans saas help desk zendesk live chat help desk services zendesk help simple help desk software software help desk zendesk freshdesk alternatives companies like zendesk helpdesk free customer service desk remedy help desk online helpdesk otrs help desk zendesk demo top 10 help desk software free help desk help desk ticket zendesk benefits zendesk customers helpdesk alternative customer support help desk zendesk trial zendesk login zendesk freshdesk working at zendesk itil help desk zendesk vs hosted helpdesk web based help desk software zendesk competitor analysis hesk zendesk on premise best zendesk alternative zendesk ticket helpdesk solutions best helpdesk software cloud help desk service desk tools helpdesk software free zendesk free programs like zendesk help desk manager zendesk dashboard unicenter service desk zendesk products jira service desk vs zendesk zendesk widget zendesk customer support zendesk helpdesk zendesk software service desk support zendesk talk zendesk compare helpdesk tool help desk it service desk free best zendesk apps zendesk logo corporate help desk remedy help desk software zendesk alternative self hosted zendesk mobile app zendesk enterprise features zendesk features alternative to freshdesk team support zendesk cloud zendesk enterprise pricing zendesk phone support parature zendesk self hosted helpdesk application zendesk ticketing system zendesk chat widget help desk programs zen desk accessories service desk system zendesk download zendesk enterprise cost zendesk similar products helpdesk app free service desk zendesk web widget zendesk email sysaid helpdesk zendesk inbox pricing zendesk services help desk vs service desk web based ticketing system php helpdesk cloud help desk software service desk application best it help desk software zendesk hosting service desk solutions zendesk customer service customer help desk customer help desk software crm helpdesk best help desk itil help desk software cloud ticketing system my service desk email helpdesk zendesk free trial online helpdesk software zendesk chat support remote help desk software help desk software solutions help desk php kayako vs zendesk web help desk software best help desk software 2016 remote help desk ruby help desk cloud service desk freshdesk zendesk comparison zendesk phone desktop zen help desk download zendesk support number zendesk service desk zendesk san francisco get satisfaction zendesk chat pricing zendesk uk zendesk enterprise plan help desk softwares chat zendesk zendesk down working for zendesk zendesk mobile zendesk news free zendesk themes zendesk connect help desk software tools magic help desk assistly cheap help desk software zendesk expensive is zendesk a crm zendesk phone number zendesk pricing plans zendesk plugin zendesk free alternative zendesk funding zendesk talk pricing service help desk software ema service desk help desk software best heat help desk zendesk explore zendesk agent login zendesk address compare zendesk and freshdesk zendesk live chat support live help desk zendesk it zendesk desktop app hosted help desk software help desk software pricing customer service ticketing system zendesk remote desktop zendesk web portal how to use zendesk zendesk
Views: 237 Youtube Review News
Your Own  RAPID Help Desk.
 
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Measly One-Time Payment, NO Annual or Monthly Fees!Your Own Web-Based Help, Support & Service Desk for Your Site Visitors, Prospects & Customers! For more product information go to: http://www.linkbrander.com/go/55179 For information for other products go to: http://www.freedomuniversity.net
Views: 134 drjmsantiago
Folder HelpDesk for Outlook Introduction
 
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Cooperate on issues and support cases in Outlook. Introduction to the kalmstrom.com add-in Folder HelpDesk. More info at http://www.kalmstrom.com/products/FolderHelpDesk/
Views: 630 kalmstrom.com
Desk.com - Customer Service Software Review
 
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Desk.com, by Salesforce, is an online customer service software and support ticket help desk application for small businesses and fast-growing companies. It offers its application for email, social media, chat, discussion board, and phone support. The company provides its collaboration tools and mobile application to solve customer problems. Find more customer service software to help your work at https://www.whatasoftware.com/customer-service-support-overview . In this Desk CRM review video, we analyze the Desk.com software product on 6 critical dimensions: Usability, Maintainability, Performance, Integration Ease, Functionality and Customer Support The business software market is growing at a dizzying pace which has the effect of analysis paralysis for most enterprise software buyers. WhataSoftware provides a calm, intelligent and useful reviews from ordinary users to product experts including our unique WAR Score so that buyers are able to make informed buying decisions. Our technology platform is also a great opportunity for vendors to grow their businesses using our demand generation services. Learn more at https://www.whatasoftware.com Lastly, please subscribe to our channel at http://www.youtube.com/c/Whatasoftwareapp
Views: 541 WhataSoftware
How to install Faveo-helpdesk on Centos 7
 
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This video explains how to install Faveo Helpdesk on CentOs 7 Server. This video will work for both paid and free version for Helpdesk as well as Service desk product range. Incase of Community version, there is no need to generate the product key for installation. Download the script from here : https://www.faveohelpdesk.com/user-manual/faveohelpdesk-scripts/Centos-env-script.zip Steps ---------------------------------------------------------------------------------------------------------------------------------------------------------- Step 1: Create a new file something.sh ~ touch something.sh Step 2 : Copy paste the above scipt and save ~ vi something.sh Step 3 : Give permission to script ~ chmod +x something.sh Step 4 : Execute the script ~ ./something.sh Step 5 : Upload the Faveo files to server in to /var/www/faveo directory Step 6 : Rename Faveo direcory name to faveo-helpdesk Step 7 : Give permission to files ~ chmod -R 755 faveo-helpdesk Step 8 : Change the file ownership ~ chown -R apache:apache faveo-helpdesk
Views: 66 Faveo Helpdesk
Help Desk Tips & Tricks - Incident Management
 
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The Help Desk Tips & Tricks webinar, organized by ManageEngine will make you understand more about our Help Desk Management tool, ServiceDesk Plus and the tips to improve the performance and efficiency. This time the webinar will be focused more on Incident Management. To Walk the Talk The webinar presentation will also be covered by a complete walk-through inside the ServiceDesk Plus product which will provide you more information on the features and the benefits.
Views: 5375 ManageEngine

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