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Awesome Support Product Tour 2017 - The Most Versatile WordPress Helpdesk And Support Plugin
 
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A brief tour of Awesome Support - includes many free core features and popular premium add-ons.
Views: 12761 Awesome Support
Applications Helpdesk - EFSA's front office and support desk for regulated products
 
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Many products used in the food chain such as additives, active substances used in pesticides, plastics used food packaging, or even health claims made on food products, are scientifically assessed for safety by EFSA before they are authorised by the EU for use in Europe. The head of EFSA's Applications Helpdesk explains EFSA's role in this process and the different regulatory frameworks behind these authorisations. For more information: http://www.efsa.europa.eu/en/applicationshelpdesk.htm
Views: 7759 EFSAchannel
Freshdesk Mint Demo: Understanding the basics of the helpdesk
 
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Freshdesk is a cloud-based helpdesk software that makes it easy for businesses of all sizes to provide great support for their customers. Not using Freshdesk yet? Get started for free! https://freshdesk.com/?utm_source=fd_youtube&utm_medium=description --- Freshdesk streamlines customer interactions across channels including email, social media, phone, chat and mobile, and enables cross-team collaboration to help teams deliver quicker support. With an intuitive interface that focuses on productivity and efficiency, it has a powerful suite of features including ticketing automations, a comprehensive self service solution, insightful reporting and an extensive marketplace for third-party apps. This video will walk you through the basic functionalities of Freshdesk. We’ve covered the following modules in this overview: Customer portal - 1:01 Agent dashboard - 3:47 Ticket inbox - 4:48 Ticket details - 7:57 Reports - 12:57 Settings and more - 15:33 --- Explore Freshdesk to know how it can help your business - http://bit.ly/freshdesk-home Want to learn how to use Freshdesk? Check out our knowledge base for how-tos and best practices - http://bit.ly/freshdesk-kbase Become a customer service expert with Freshdesk Academy’s interactive courses - http://bit.ly/fd-custserv-academy Get the latest content on customer support - http://bit.ly/freshdesk-blog Download free resources crafted with insights from our customers and the industry experts - http://bit.ly/freshdesk-resources
Views: 37954 Freshdesk
Product Tutorials - Interakt Helpdesk App
 
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Delight your customers with awesome, personal support & gather valuable feedback through our simple feedback widget.
Views: 313 Interakt
IT help desk ticketing software | Service desk software
 
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ManageEngine ServiceDesk Plus, which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. https://www.manageengine.com/products/service-desk/sdp-editions.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Your day-to-day life in IT revolves around either fixing a service or delivering services. All these IT services come with a ticket to make sure it is handled in time. To overcome these hurdles you need tools that are thoughtfully built to cater to the needs of the IT Help Desk. Thankfully, we have ManageEngine ServiceDesk Plus which is a refreshing IT help desk software with integrated asset management built over an ITIL ready framework. ServiceDesk Plus has been deployed at over 18,000 customer sites not to mention 186 countries around the world which clearly states that we are the leader in this segment. Unlike other tools, ServiceDesk Plus is very easy to use just download extract and get started it can be up and running in no time. ServiceDesk Plus is designed to cater to all business needs with three different editions. For businesses that just need the help desk functionality. We have the Standard Edition which includes state of the art features like multi-channel support, service level agreements, knowledge base, workflow automation, notifications, reporting and much more. ServiceDesk Plus Standard Edition is thoughtfully designed to increase efficiency and maximize the productivity of the IT Help Desk. Growing businesses today have to manage all their IT assets and need clear visibility on what is in their IT closet. ServiceDesk Plus Professional Edition is bundled with essential asset management functionality including features like automatic asset discovery, software management and license management what really sets us apart is the depth of detail captured about the hardware, software and network assets in your environment and it also highlights the relationship of each asset to support their business services. You can clearly know the criticality of the assets and manage them without a hitch. Finally, our ServiceDesk Plus Enterprise Edition which includes the complete suite of ITIL service management that has been built over the best practices framework to cater to today's complex business world. It's a different ballgame when it comes to managing bigger infrastructure just a regular helpdesk is not enough you need people process and product aligned to maintain your IT effectively. ServiceDesk Plus is available through a single pane of glass with all necessary ITIL features like incident, problem, change, Service Catalog and CMDB. These ITIL modules help you simplify your complex processes and manage your IT effortlessly. So what are you waiting for? try Service Desk Plus now! and we promise to make your work easy! Check out Cloud & On-Premise ServiceDesk Plus https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 155046 ManageEngine
Job Roles For Technical Support – BPO,MNC’s,Customer Service,Help Desk
 
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Job Roles For Technical Support: Know more about job roles and responsibility in Customer Service. Coming to Technical Support opportunities for freshers in India,Visit http://www.freshersworld.com?src=Youtube for detailed information,Job Opportunities,Education details of Technical Support. Technical support specialist has been one of the huge growing career paths these days. Candidates getting to career in technical support can read through a few details about the same job. A technical support officer is one who offers technical support to users by ways of answering their queries and helping them trouble shoot the problems. They help in maintaining work stations and LAN connections. Technical support officers help solve issues of customers who call up from other continents. They take up the responsibility in identifying the issues, researching and guiding the client in finding the solution for the problem. The also make an entry of the client details and the hindrance that popped up for them, they help in improving the system performance and updating knowledge. The main skills required for a technical support officer are verbal communication, problem solving, help desk experience, LAN knowledge, operating systems, customer service, system administration, and phone skills. The main educational qualification to shine as a technical support officer is a bachelor degree in computer science, or information system. A computer training program with appropriate skills can be an added advantage for the candidate. The annual salary for a technical support officer is about Rs 238 756 and the career progression is always good. The salary changes when the candidate moves to higher positions. From the role of a technical support officer, the employee can gain entry into a senior technical support officer, where then with their excellent performance can move over to Team lead. Being a technical support, one can also get to shift to other areas in IT such as programming, technical sales, system administration, and more. The employees are given training with the speed of new development in IT. There are new courses being popped up which can be appropriate to this role such as customer support specialists, help desk analyst, help desk manager and lot more, all these courses can be a beneficial aspect for getting recruited. With a good amount of salary the work can be in various shifts as they work for multinational companies with customers across the globe. The technical support officers are offered food, transport such as pick up and drop since the office shift varies and also attractive salary. All these facts lure in more candidates for this job who possess good communication skills. There are plenteous companies that are recruiting technical support officers with all the above mentioned amenities for them. A few of them are • IBM • CTS • TCS • Dell • Genpact • Tech Mahindra • Matica solution • Convergys India services • India bulls technology solutions Ltd • Amadeus India ltd • Quatrro global services ltd • Innovazion research pvt ltd There are a number of technical support opportunities available for computer graduates which can be a perfect base for them to grow in future. One can research and get to know the various technical support opportunities in India as well as abroad. This career has a quick growth where young technical support officers grow up quickly and get to greater heights in short period of time. For more jobs & career information and daily job alerts, subscribe to our channel and support us. You can also install our Mobile app for govt jobs for getting regular notifications on your mobile. Freshersworld.com is the No.1 job portal for freshers jobs in India. Check Out website for more Jobs & Careers. http://www.freshersworld.com?src=Youtube - - ***Disclaimer: This is just a career guidance video for fresher candidates. The name, logo and properties mentioned in the video are proprietary property of the respective companies. The career and job information mentioned are an indicative generalised information. In no way Freshersworld.com, indulges into direct or indirect recruitment process of the respective companies.
Medieval helpdesk with English subtitles
 
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Helpdesk support back in the day of the middle age with English subtitles. Original taken from the show "Øystein og jeg" on Norwegian Broadcasting (NRK)in 2001. With Øystein Backe (helper)and Rune Gokstad (desperate monk). Written by Knut Nærum.
Views: 5420046 NRK
Introduction to Web Help Desk
 
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Learn more about WHD here: http://slrwnds.com/IntroToWHD Is your current help desk solution cumbersome and time consuming? Watch this short video to learn how SolarWinds' web-based help desk & asset management software can streamline your incident management processes. Learn how Web Help Desk® automatically generates tickets from alerts, how to update tickets with notes & FAQs, and how you can automatically discover assets via WMI. SolarWinds help desk tool also bi-directionally integrates with many of SolarWinds' Orion-based products which allows you automatically generate tickets and escalate them based on alert type and severity and to see ticket status and associated notes right in the Orion console. Connect with SolarWinds: THWACK IT Community: http://thwack.solarwinds.com/ Facebook: https://www.facebook.com/SolarWinds Twitter: https://twitter.com/solarwinds LinkedIn: http://www.linkedin.com/company/solarwinds Instagram: http://instagram.com/solarwindsinc/ Flickr: http://www.flickr.com/photos/solarwinds_inc/
Views: 5383 solarwindsinc
WordPress Helpdesk Plugin: Create a Ticketing System For FREE 🎫
 
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Learn how to add a WordPress helpdesk to your site using a free plugin: Awesome Support Plugin. Get set up in minutes and start offering better support today. ⬇️ Follow the timestamps below ⬇️ 10+ FREE WordPress Plugins For Any Website https://youtu.be/gvUUixBO6cg 0:39 | Install Awesome Support Plugin 0:59 | Launch the Setup Wizard 3:13 | Test the Front End 4:02 | Reply To Tickets 5:24 | Additional Settings 6:22 | General Settings 9:48 | Style Settings 10:12 | Registration Settings 12:00 | Email Settings 12:38 | Products Management 13:02 | Basic Time Tracking 13:19 | File Upload The free version of Awesome Support sets you up with a fully-functioning WordPress helpdesk. Get the plugin here: https://wordpress.org/plugins/awesome-support/ Resources: How To Add Menu Icons to your WordPress Site In Under 3 Minutes 🏠: https://youtu.be/YcSotWXIczI How To Build A Mega Menu In Hestia WordPress Theme: https://youtu.be/qqiEghZbSSQ Website → https://themeisle.com WordPress Articles → https://themeisle.com/blog/ Facebook → https://www.facebook.com/themeisle/ ThemeIsle is the go-to source for the High-Quality WordPress Themes (both free & premium), and plugins every website owner needs. We're passioned about all things WordPress, but we're not afraid to tackle other web related subjects. Our goal is to give those websites easy-to-use themes and designs that can be managed by everyone.
Building help desk functions, and integrations with custom actions
 
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The cloud version of ServiceDesk Plus now allows IT service desk teams to configure custom actions that can be executed on tickets through business rules and triggers. Admins can invoke a variety of custom actions throughout a ticket’s life cycle, including: 1. Notifications: Email and SMS messages that are triggered based on ticket criteria. 2. Tasks: Sub-activities associated with a request. 3. Webhooks: External URL or API calls for third-party app integrations. 4. Custom functions: Additional functionalities and workflows built on Deluge, a low-code online scripting language from ManageEngine’s parent company, Zoho. Learn more about custom actions and their capabilities at https://www.manageengine.com/products/service-desk/automate-helpdesk-request-actions.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes For upcoming videos subscribe our channel herehttps://www.youtube.com/user/manageengine Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus:https://plus.google.com/+Servicedeskplus1
Views: 1524 ManageEngine
Help Desk Training - Answering the Phone - Episode 1
 
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Help Desk Training Episode Number 1 - Answering the Phone. Proper phone etiquette and how help desk is the number one stepping stone to any I.T. Professionals career. If you don't think the help desk position is the right career move for you....think again. Stay tuned for Episode number 2(whenever we decide to release that) where we discuss more values and training tips of help desk. The equipment used in this video is as follows(Affiliate links below) Sony a7(Main Camera): http://amzn.to/2xQrcpY Google Pixel(Side Camera): https://store.google.com/us/product/pixel_phone?hl=en-US Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v Giant Squid Microphone: http://amzn.to/2zl6WxK Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x ------------ For Frequently Asked Questions please see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx- Thank you for visiting my YouTube channel. Facebook: https://www.facebook.com/pcsimplest Twitter: https://twitter.com/pcsimplest Website: http://www.itcareerquestions.com Resume: http://www.zachhill.net Information Systems: http://www.informationsystems.net
Views: 35503 I.T. Career Questions
Richpanel Product Demo | Customer Profile, Timeline and Help desk software
 
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See how you can use Richpanel.com to connect Magento, Woocommerce, Shopify, Salesforce, Zendesk and more to create complete customer profiles and timelines. And use the Richpanel help desk to provide personal customer support. Richpanel is an AI powered Customer Data Platform that allows businesses to extract value from their data. Businesses use Richpanel to connect customer data from various apps and create a 'Single view of customers' which can be used for - - Personalized customer support - Marketing automation and - Customer analytics In this video we cover - 1) Connector Marketplace - One click integration to connect data from 50+ Sources including Woocommerce, Shopify, Magento, Zendesk, Salesforce, Stripe and more. 2) Customer profile and timeline- Customer 360 profile with customer lifetime value, likelihood to buy, total orders and statuses. Real timeline view to see live customer sessions. 3) Help desk software - See how your agents can provide context aware, personalized support using Richpanel.com with SLAs, macros and private notes. Narrator: Amit RG | https://twitter.com/iamitrg | https://www.linkedin.com/in/amitrg9/ Credits: Music by Bensound.com
Views: 442 Richpanel
NTR Cloud for Help Desk Product Tour
 
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NTR Cloud for Help Desk improves customer satisfaction by allowing support agents to conduct secure remote desktop sessions and quickly resolve incidents on end-user devices, with no software downloads necessary.
Views: 320 NTRGlobalCloud
Help Desk vs. Service Desk
 
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The terms Help Desk and Service Desk are often used synonymously, but the two vary in several important ways, and understanding the difference is crucial for ensuring the success of an IT organization. While Help Desks function as tactical support for individual incidents, Service Desks function as strategic support for organization-wide issues, focusing on root cause analysis and proactive service improvement.
You Need to Know Everything to Work in Help Desk (Not Really) - Episode 3
 
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Let's talk about what you really need to know working help desk when you are just starting out. Do you need to know everything? Are you expected to know everything? Will your end users expect you to know everything? YES! What do your managers and fellow I.T. co-workers expect you to know working in I.T. Stay tuned! The equipment used in this video is as follows(Affiliate links below) Sony a7(Main Camera): http://amzn.to/2xQrcpY Google Pixel(Side Camera): https://store.google.com/us/product/pixel_phone?hl=en-US Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v Giant Squid Microphone: http://amzn.to/2zl6WxK Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x ------------ For Frequently Asked Questions please see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx- Thank you for visiting my YouTube channel. Facebook: https://www.facebook.com/pcsimplest Twitter: https://twitter.com/pcsimplest Website: http://www.itcareerquestions.com Resume: http://www.zachhill.net Information Systems: http://www.informationsystems.net
Views: 14471 I.T. Career Questions
Help Desk Software with Integrated Project Management - ServiceDesk Plus
 
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The combination of IT help desk and project management helps project managers to have an integrated tool to collaborate seamlessly with different teams and experts. Check out project management feature in ServiceDesk Plus https://www.manageengine.com/products/service-desk/it-project-management.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes This is Jim, The IT guy working for a multi divisional company. He's always buried under a mountain of work. Whenever a huge project comes in the thought of handling transition of such a large scale without affecting critical application and services always gives him a hard time. He's got to coordinate all the tools teams and experts and his current management software system simply just cannot handle it. Jim's facing the thing he fears most fail. Is there anything that can save him? Introducing project management in ServiceDesk Plus the amazing way to collaborate with teams and experts and manage large projects. It's the perfect integrated solution combining IT helpdesk and project management. Project management is just what Jim needs to easily track, manage and customize all his large IT projects. He divides a huge project into milestones and milestones into tasks in just a few steps. You can also easily set roles, access permissions and collaborate with other project members using Gantt view. You can completely track the status of any project with various other modules offered by ServiceDesk Plus. Jim can now carry all his IT responsibilities from a single platform. So, stop juggling between different products and go get project management in ServiceDesk Plus now! IT made easy! Check out ManageEngine ServiceDesk Plus help desk software: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 24856 ManageEngine
Helpdesk Telecard-e-solutions
 
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TELECARD-E-SOLUTIONS PRODUCT-HELPDESK
JIRA Service Desk Product Teaser
 
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This video was created for Trueview. Please do not use for anything else or edit.
Views: 131492 Atlassian
Faveo Helpdesk installation on cPanel
 
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This video explains how to install Faveo Helpdesk on cPanel. This video will work for both paid and free version for Helpdesk as well as Service desk product range. Incase of Community version, there is no need to generate the product key for installation. For Freelancer and paid versions get your product key at https://billing.faveohelpdesk.com Read detailed Faveo cPanel installation document here https://support.faveohelpdesk.com/show/faveo-helpdesk-installation-with-cpanel
Views: 74 Faveo Helpdesk
Help desk ticket system training
 
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Join 23,000+ IT Learners https://jobskillshare.org
Views: 90918 JOB Skills Share
Helpdesk Pilot - Help Desk Software - Stop Motion
 
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Helpdesk Pilot - http://www.helpdeskpilot.com/ - is a web based help desk software for businesses. This stop motion film introduces the product and highlights it's core functionality. For more information about the product visit: http://www.helpdeskpilot.com/ 2 months+ in making with support from our friends at http://staybrandnew.com/
Views: 3372 tenmilescorp
Help Desk Tips & Tricks - Incident Management
 
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The Help Desk Tips & Tricks webinar, organized by ManageEngine will make you understand more about our Help Desk Management tool, ServiceDesk Plus and the tips to improve the performance and efficiency. This time the webinar will be focused more on Incident Management. To Walk the Talk The webinar presentation will also be covered by a complete walk-through inside the ServiceDesk Plus product which will provide you more information on the features and the benefits.
Views: 5333 ManageEngine
OKIN HelpDesk - product video (ENG) - HD
 
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http://www.videobrothers.cz | http://www.okinfacility.cz | OKIN GROUP, a.s. is a leading provider of integrated facility management services in Central and Eastern Europe (CEE). Thanks to OKIN HelpDesk application you can get a detailed overview of all your service orders, their current readout and the way they are attended to as well as costs of particular activities, including the reaction time. The OKIN FACILITY brings useful integrated facility management solutions, i.e. services related to property and asset operation and management. They can take over the support and non-manufacturing processes from their clients, including technical administration, cleaning, security, reception and postal services, waste management, energy management, environmental protection, etc. These include all activities that are not directly related to the main business objective of their clients, in other words, those that are not profit-generating. 2013, VideoBrothers s.r.o. | http://www.videobrothers.cz | http://www.facebook.com/videobrothers
How to deal with difficult end-users - Help Desk Series Episode #7
 
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in this video we are talking about dealing with end users who are difficult and what you can do to make the most of it. ------ A+ Product and Other Certification Book recommendations:(affiliate link) https://www.amazon.com/shop/itcareerquestions Top Recommendations! CompTIA NET+ Guide to Troubleshooting: http://amzn.to/2oLnMmI (affiliate Link) CompTIA A+ All-in-One Exam: http://amzn.to/2FjaNyC (affiliate link) MCSA Server 2016 Study Guide: http://amzn.to/2Ff1tQw (affiliate link) MCSA SQL 2016 Study Guide: http://amzn.to/2FXqCMR (affiliate link) MTA OS Fundamentals: http://amzn.to/2FjOvNm (affiliate link) CCENT Official Cert Guide: http://amzn.to/2FkcQT8 (affiliate link) CCNA Routing & Switching: http://amzn.to/2oMv2id (affiliate link) I.T. Career Questions/Zach Talks Tech Merchandise: https://teespring.com/stores/it-career-questions -------- The equipment used in this video is as follows(Affiliate links below) Sony a9(Main Camera): http://amzn.to/2EjWbQc Sony a7(Second/Backup Camera): http://amzn.to/2xQrcpY Google Pixel 2 XL(Back Up Camera): https://store.google.com/us/product/pixel_phone?hl=en-US Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v Giant Squid Microphone: http://amzn.to/2zl6WxK Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x NanoLeaf LED Lights: https://us-shop.nanoleaf.me?rfsn=815333.867f4&utm_source=refersion&utm_medium=affiliate&utm_campaign=815333.867f4 -------- Thank you for visiting my YouTube channel. Facebook: https://www.facebook.com/itcareerquestions Twitter: https://twitter.com/talktechdaily Instagram: https://www.instagram.com/itcareerquestions SnapChat: ZachTalksTech Website: http://www.itcareerquestions.com Information Systems: http://www.informationsystems.net
Views: 2275 I.T. Career Questions
Meet the New HappyFox Help Desk Software
 
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HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. Visit www.happyfox.com for more information.
Views: 10537 HappyFoxApp
Agiloft Helpdesk Application Demo
 
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Learn how Agiloft's award-winning Helpdesk application can automate and streamline your internal support operation to improve response times, user satisfaction, and accountability. Related product page: https://www.agiloft.com/service-desk.htm Related product page: https://www.agiloft.com/help-desk.htm
Views: 2231 Agiloft
Nexternal Solutions - Help Desk - Google Base Product Feed
 
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This video will provide you with instructions on how to feed your Nexternal products to Google's free shopping comparison marketplace Google Base. Homepage: http://www.nexternal.com Demo: http://www.nexternal.com/ecommerce/demo.asp
Views: 583 Nexternal
InvGate Service Desk: Product Overview
 
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For more information please visit our site at www.invgate.com Invgate official
Views: 2646 InvGateMedia
Help Desk Tips & Tricks Webinar
 
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The Help Desk Tips & Tricks webinar, organized by ManageEngine will make you understand more about our Help Desk Management tool, ServiceDesk Plus and the tips to improve the performance and efficiency. You'll learn more about Request Management, Asset Management through our ITIL ready product. To Walk the Talk The webinar presentation will also be covered by a complete walk-through inside the ServiceDesk Plus product which will provide you more information on the features and the benefits. http://www.manageengine.com/ServiceDeskPlus?utm_source=youtube&utm_medium=cpc&utm_Campaign=webinar
Views: 4942 ManageEngine
Jitbit Helpdesk Ticketing System Walkthrough
 
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This is a quick tutorial for Jitbit Helpdesk software Jitbit Helpdesk is an easy-to-use yet incredibly powerful help desk software. Check it out here: https://www.jitbit.com/helpdesk/?utm_source=video_tutorial A ticketing system helps organize and automate your support, set up a knowledge base, import tickets from email and many more. Why Jitbit Helpdesk software is different? 1. Offered both as a "self-hosted" option and a "SaaS" subscription hosted in the cloud. 2. Priced much cheaper than other help desk solutions 3. Integrates with your existing workflow by pluggin in into other apps you're using (CRM systems, issue trackers, IT project management tools etc.) 4. Features a great "automation" engine that does the work for. It is a simple "if this than that" built-in engine that processes support tickets automatically. It can be everything - from simple autoresponders to escalating and SLA. 5. Knowledge-base and self-serve customer portal. 6. Many, MANY other things like SAML single-sign on, HIPAA compliance, email integration, asset-management, API, mobile apps to support customers on your iOS and Android device etc.etc.
Views: 14073 Jitbit Software
Jira Service Desk webinar demo
 
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Learning how to use Jira Service Desk as your team's help desk? Check out this pre-recorded demo! Built on top of Jira, Jira Service Desk gives you one platform to track both tickets and the back-end issues that often cause them. And with Incident management, self-service portal, SLAs and much more, we give you everything you need to setup a robust and intuitive IT service desk. This demo covers features such as: the easy to use customer portal searching knowledge bases queues SLAs dashboards and reporting request type configuration automation onboarding welcome guide Useful links: ◎ JIRA Service Desk https://www.atlassian.com/software/jira/service-desk?utm_source=youtube&utm_medium=description&utm_content=webinar_recording&utm_campaign=service-desk_solve-tickets-webinar ➲ Subscribe to Atlassian on Youtube https://www.youtube.com/channel/UCL1yMVRMh3vxitPiVaXfkoA?sub_confirmation=1 ➲ Visit the Atlassian foundation https://www.atlassian.com/company ➲ Atlassian careers https://www.atlassian.com/company/careers?utm_source=youtube&utm_medium=description&utm_content=webinar_recording&utm_campaign=service-desk_solve-tickets-webinar
Views: 30911 Atlassian
Nexternal Solutions - Help Desk - Bulk Product Update
 
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This video will show you how to bulk upload your Nexternal ecommerce product database. With Nexternal's powerfull shopping cart software you are able to upload several products at once. Homepage: http://www.nexternal.com Demo: http://www.nexternal.com/ecommerce/demo.asp
Views: 108 Nexternal
zendesk reviews ithelpdesk the best help desk software help desk software comparison
 
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zendesk https://www.outsourcingmyapps.com/ecommerce/zendesk Website: https://www.outsourcingmyapps.com Twitter: https://twitter.com/Outsourcing_app Facebook: https://www.facebook.com/hireappdeveloperoutsource Google+: https://plus.google.com/u/0/+YoutubeReviewNews-Trends pinterest https://www.pinterest.com/OutsourcingMyApps/ ithelpdesk the best help desk software help desk software simple help desk software comparison help desk ticket zendesk freshdesk zendesk alternative zendesk pricing zendesk competitors zendesk integrations zen helpdesk help desk software service desk software like zendesk free help desk software it help desk software ithelpdesk freshdesk alternative helpdesk service desk it service desk best help desk software helpdesk support web help desk servicedesk plus hp help desk windows help desk itil service desk manageengine service desk zendesk chat jira service desk service desk manager help desk software open source what is zendesk zendesk help center zendesk comparison zendesk support zendesk crm zendesk chat integration ca service desk zendesk cost zendesk enterprise zendesk analytics alternative zendesk help desk software comparison kayako zendesk similar zendesk live chat integration uservoice zendesk knowledge base helpscout online help desk software help desk software reviews helpdesk system zendesk inc zendesk apps free it helpdesk software zendesk reviews zendesk plans saas help desk zendesk live chat help desk services zendesk help simple help desk software software help desk zendesk freshdesk alternatives companies like zendesk helpdesk free customer service desk remedy help desk online helpdesk otrs help desk zendesk demo top 10 help desk software free help desk help desk ticket zendesk benefits zendesk customers helpdesk alternative customer support help desk zendesk trial zendesk login zendesk freshdesk working at zendesk itil help desk zendesk vs hosted helpdesk web based help desk software zendesk competitor analysis hesk zendesk on premise best zendesk alternative zendesk ticket helpdesk solutions best helpdesk software cloud help desk service desk tools helpdesk software free zendesk free programs like zendesk help desk manager zendesk dashboard unicenter service desk zendesk products jira service desk vs zendesk zendesk widget zendesk customer support zendesk helpdesk zendesk software service desk support zendesk talk zendesk compare helpdesk tool help desk it service desk free best zendesk apps zendesk logo corporate help desk remedy help desk software zendesk alternative self hosted zendesk mobile app zendesk enterprise features zendesk features alternative to freshdesk team support zendesk cloud zendesk enterprise pricing zendesk phone support parature zendesk self hosted helpdesk application zendesk ticketing system zendesk chat widget help desk programs zen desk accessories service desk system zendesk download zendesk enterprise cost zendesk similar products helpdesk app free service desk zendesk web widget zendesk email sysaid helpdesk zendesk inbox pricing zendesk services help desk vs service desk web based ticketing system php helpdesk cloud help desk software service desk application best it help desk software zendesk hosting service desk solutions zendesk customer service customer help desk customer help desk software crm helpdesk best help desk itil help desk software cloud ticketing system my service desk email helpdesk zendesk free trial online helpdesk software zendesk chat support remote help desk software help desk software solutions help desk php kayako vs zendesk web help desk software best help desk software 2016 remote help desk ruby help desk cloud service desk freshdesk zendesk comparison zendesk phone desktop zen help desk download zendesk support number zendesk service desk zendesk san francisco get satisfaction zendesk chat pricing zendesk uk zendesk enterprise plan help desk softwares chat zendesk zendesk down working for zendesk zendesk mobile zendesk news free zendesk themes zendesk connect help desk software tools magic help desk assistly cheap help desk software zendesk expensive is zendesk a crm zendesk phone number zendesk pricing plans zendesk plugin zendesk free alternative zendesk funding zendesk talk pricing service help desk software ema service desk help desk software best heat help desk zendesk explore zendesk agent login zendesk address compare zendesk and freshdesk zendesk live chat support live help desk zendesk it zendesk desktop app hosted help desk software help desk software pricing customer service ticketing system zendesk remote desktop zendesk web portal how to use zendesk zendesk
Views: 186 Youtube Review News
WSDesk – WordPress HelpDesk & Support Ticket Plugin
 
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BEST WORDPRESS CUSTOMER SUPPORT / HELPDESK PLUGIN WSDesk is a Simple and User-friendly WordPress Support Ticket System Plugin which would help you in managing your customer's queries seamlessly. With WSDesk, all your customer's complaints turn into trackable support tickets, making your job effortless and swift. WSDesk packs all the features required to set up an online-support, like Ticket creation & management, Email piping, unlimited agents, unlimited tickets, customizable email reply, complete ticket history, file attachment to tickets and much more. The complete list of features provided by WSDesk: -Email Piping: Create tickets directly through emails, and send ticket-responses too via emails. -Unlimited Agents and Supervisors -Tabbed Ticket View: See all your tickets on a single page. Open multiple tickets as tabs and access them from the same page. -Faster Page Loading: AJAX based design helps load info faster. No need to reload the page every time to get updated info. -Agent Performance Report & Analysis: Get weekly performance report of agents and easily analyze how you can improve customer experience. -Custom Ticket Submission Form: Create a custom ticket-submission form and add as many fields to it, based on your needs. -Attachment Support: Attach photos(jpg, jpeg, gif, png), documents(doc, docx, csv, pdf, xls, xlsx, txt) and zip to deal with customers in a better way. -Auto-Tagging And Assigning: Create custom tags based on issues, products, agents, customers, priorities, etc. and automatically assign a ticket to agents based on the tag. -Auto-Suggestion System: Get suggestions for support agents while answering the queries or issues. -Create and Customize Ticket Views based on conditions: Create and customise the ticket view according to your needs, your agents, products, priority, etc. so that everything you want to see is just one click away. -Triggers & Automation: Create custom triggers based on specific conditions, to perform an action automatically. -Automated Emails: Send acknowledgment emails whenever a ticket is submitted and replied. -Agent’s Satisfaction Rating and Customer Feedback Survey: Provide customers with the ability to rate Support Agents and provide a feedback about the service being provided. -WSDesk Backup & Restore: Backup your WSDesk settings and tickets on your system in the form of XML, and restore it on-the-go. -WooCommerce Integration: Manage your Woocommerce store easily with WSDesk’s seamless WooCommerce integration. Download WSDesk free version. https://wordpress.org/plugins/wsdesk/ Buy WSDesk Premium. https://wsdesk.com/
Views: 5307 WSDesk
Nexternal Solutions - Help Desk - Product Attributes
 
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Nexternal's eCommerce Shopping Cart software provides you with the ability to define several product variations based on the attributes or options selected. Homepage: http://www.nexternal.com Demo: http://www.nexternal.com/ecommerce/demo.asp Homepage: http://www.nexternal.com Demo: http://www.nexternal.com/ecommerce/demo.asp These variations include changing the product image, pricing, weight and even inventory. This video will show you how to set up a product with Attributes and Options then assign some variations to that product based on the option that is selected.
Views: 248 Nexternal
WSDesk – WordPress HelpDesk & Support Ticket Plugin - Basic Settings
 
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BEST WORDPRESS CUSTOMER SUPPORT / HELPDESK PLUGIN WSDesk is a Simple and User-friendly WordPress Support Ticket System Plugin which would help you in managing your customer's queries seamlessly. With WSDesk, all your customer's complaints turn into trackable support tickets, making your job effortless and swift. WSDesk packs all the features required to set up an online-support, like Ticket creation & management, Email piping, unlimited agents, unlimited tickets, customizable email reply, complete ticket history, file attachment to tickets and much more. The complete list of features provided by WSDesk: -Email Piping: Create tickets directly through emails, and send ticket-responses too via emails. -Unlimited Agents and Supervisors -Tabbed Ticket View: See all your tickets on a single page. Open multiple tickets as tabs and access them from the same page. -Faster Page Loading: AJAX based design helps load info faster. No need to reload the page every time to get updated info. -Agent Performance Report & Analysis: Get weekly performance report of agents and easily analyze how you can improve customer experience. -Custom Ticket Submission Form: Create a custom ticket-submission form and add as many fields to it, based on your needs. -Attachment Support: Attach photos(jpg, jpeg, gif, png), documents(doc, docx, csv, pdf, xls, xlsx, txt) and zip to deal with customers in a better way. -Auto-Tagging And Assigning: Create custom tags based on issues, products, agents, customers, priorities, etc. and automatically assign a ticket to agents based on the tag. -Auto-Suggestion System: Get suggestions for support agents while answering the queries or issues. -Create and Customize Ticket Views based on conditions: Create and customise the ticket view according to your needs, your agents, products, priority, etc. so that everything you want to see is just one click away. -Triggers & Automation: Create custom triggers based on specific conditions, to perform an action automatically. -Automated Emails: Send acknowledgment emails whenever a ticket is submitted and replied. -Agent’s Satisfaction Rating and Customer Feedback Survey: Provide customers with the ability to rate Support Agents and provide a feedback about the service being provided. -WSDesk Backup & Restore: Backup your WSDesk settings and tickets on your system in the form of XML, and restore it on-the-go. -WooCommerce Integration: Manage your Woocommerce store easily with WSDesk’s seamless WooCommerce integration. Download WSDesk free version. https://wordpress.org/plugins/wsdesk/ Buy WSDesk Premium. https://wsdesk.com/
Views: 3028 WSDesk
Active Directory Integration - ManageEngine ServiceDesk Plus Help Desk Software
 
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Learn how ManageEngine ServiceDesk Plus integrates with Active Directory to import and authenticate users. http://www.manageengine.com/products/service-desk/?utm_source=youtube&utm_medium=cpc&utm_term=active-directory
Views: 17175 ManageEngine
ITSM Overview | ServiceNow ITSM Process
 
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Provides a quick overview of the information technology service management (ITSM) process, as implemented in the ServiceNow platform. Demonstrates how the core applications—Incident, Problem, Change, Service Catalog, and Configuration—come into play as fulfillers handle and track service requests through to resolution. Applies to all supported ServiceNow releases as of Kingston. Role required: itil For best video quality, increase your player resolution to 1080p. This video covers: 00:28 Core applications 02:43 Service catalog 03:47 Incident management 08:15 Problem management 09:34 Change Management For more information on the ServiceNow ITSM process, see: ServiceNow product documentation: IT Service Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html ITIL: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITIL.html Service Catalog: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogManagement.html Configuration Management: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/concept/c_ITILConfigurationManagement.html Incident Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/incident-management/concept/incident-management-process.html Problem Management process: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html#conceptoyg5sgy4 Change Management: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Agent Intelligence: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/agent-intelligence/concept/agent-intelligence.html Other documents: Investing in ITIL-Aligned ITSM Technology: https://www.servicenow.com/lpebk/investing-in-itil-aligned-itsm-technology.html Intelligent Automation Engine: https://www.servicenow.com/now-platform/intelligent-automation-engine.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Views: 53907 NOWsupport
Free IT Help Desk Software Application for iPhone Mobile - ServiceDesk Plus
 
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Are you glued to your desk all day handling help desk tickets? Do you feel like you've lost your freedom to roam around? Download ServiceDesk Plus help desk software mobile application for free now! https://www.manageengine.com/products/service-desk/mobile-integration.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Luckily for you now there's a ServiceDesk Plus mobile help desk iPhone app to save you with the new ServiceDesk Plus iPhone app. You can always stay connected to your help desk, you can handle your tickets from anywhere anytime. Just pick the tickets from the queue and start handling them instantly. Say, you want to distribute your tickets to your help desk team. No problem! you can choose your technicians from the group and assign the tickets to them right away. Now that your tickets are assigned, you might want to handle one of your high priority tickets. Handling tickets have never been this easy you can reply to your request edit the request and close them once resolved. So from now on, you can manage your tickets from anywhere, anytime, you can use your new found free time to do something you love. So, what are you waiting for? Hurry up! and download the ServiceDesk Plus iPhone App from the app store today and get a grip over your help desk. Check out ManageEngine ServiceDesk Plus help desk software for Cloud & On-premise: https://www.manageengine.com/products/service-desk/?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn : https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Views: 31941 ManageEngine
Improving End-User Satisfaction with Help Desk Management Tools
 
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For more information: http://bit.ly/Help_Desk_Management SolarWinds Help Desk management products can help your IT team reduce time-to-resolution on service requests while increasing end-user satisfaction. Web Help Desk gives your team the tools they need to manage IT assets and service desk tickets throughout the entire life cycle. DameWare Remote Support is a comprehensive remote management tool that includes the award-winning remote control software, Mini Remote Control, for Windows, Mac OS X and Linux computers. Connect with SolarWinds: thwack Community: http://thwack.solarwinds.com/ Facebook: https://www.facebook.com/SolarWinds Twitter: https://twitter.com/solarwinds Google+: https://plus.google.com/+solarwinds/ LinkedIn: http://www.linkedin.com/company/solarwinds
Views: 2287 solarwindsinc
Video Support Desk | How to Become a Product Contributor
 
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Marisa explains how to become a product contributor for MedStudy!
Views: 17 MedStudy
everything HelpDesk - Automatically Prioritize and Track Tickets
 
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Are you a Tech Support Manager who is frustrated with the lack of management tools for prioritizing and tracking help desk support tickets for your team? everything HelpDesk is a Best-in-Value help desk software that lets you create and manage the performance and priority metrics for your support technicians allowing you and your tech support team to focus on resolving highest priority incidents first! Try It for Free or Learn More at http://grouplink.com/products/everything-helpdesk/
Views: 203159 GroupLink
JIRA Service Desk for Customer Service (Featuring Intuit) - Atlassian Summit Europe 2017
 
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Vincent Wong, Product Manager, Atlassian Jared Sutherland, Product Manager, Intuit JIRA Service Desk is used across a variety of different teams from IT and operations, through to HR and finance. But can you guess what one of the biggest use cases for JIRA Service Desk is? Customer Service! Almost 50% of JIRA Service Desk customers use it primarily to support their external customers. Come and learn how you can set up your company for success by following the best practices for running customer service, operations and development on the Atlassian stack. We'll also dive deep into the new features for customer service so you'll walk away with actionable tips and tricks you can try with your team! We will go through: Best practices on setting up an external customer focused customer portal with knowledge base support Customising your branding and communication with your customers Ways to enable your support and development team to work closer together Tips and tricks from Intuit on using JIRA Service Desk for external customer support
Views: 3027 Atlassian
What Kind of Experience Do You Need for Help Desk?  How to Get a Help Desk Job
 
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In this video we go over what kind of experience you need to get a help desk job. This is one of the most important skills that are required for landing the help desk role. You might already have experience in this role and if you don't you may want to start filling the gaps soon! Check out this video to learn what kind of experience you need to get your first I.T. help desk job. The equipment used in this video is as follows(Affiliate links below) Sony a7(Main Camera): http://amzn.to/2xQrcpY Google Pixel(Side Camera): https://store.google.com/us/product/pixel_phone?hl=en-US Zoom H1 Digital Recorder: http://amzn.to/2zlEA6v Giant Squid Microphone: http://amzn.to/2zl6WxK Flexispot 47" Sit Stand Desk: http://amzn.to/2gviP0x ------------ For Frequently Asked Questions please see this playlist: https://www.youtube.com/watch?v=Xdgh3TwO8cM&list=PLNftqnrunKiEcFd8E3yKPC77nu9A2ikx- Thank you for visiting my YouTube channel. Facebook: https://www.facebook.com/pcsimplest Twitter: https://twitter.com/pcsimplest Website: http://www.itcareerquestions.com Resume: http://www.zachhill.net Information Systems: http://www.informationsystems.net
Views: 10797 I.T. Career Questions
Company and Product Update Webinar (September 2018)
 
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Learn about the latest company news and product features from the CEO and COO of TeamSupport!
Views: 115 TeamSupport
Your Own  RAPID Help Desk.
 
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Measly One-Time Payment, NO Annual or Monthly Fees!Your Own Web-Based Help, Support & Service Desk for Your Site Visitors, Prospects & Customers! For more product information go to: http://www.linkbrander.com/go/55179 For information for other products go to: http://www.freedomuniversity.net
Views: 133 drjmsantiago
How To Fix ACCESS DENIED CONTACT LOADCENTRAL HELPDESK
 
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Today we will fix a common Loadcentral webtool error ACCESS DENIED CONTACT LOADCENTRAL HELPDESK. Pls watch and LIKE the video. Here is another video to fix another Loadcentral webtool error. Watch this: http://bit.ly/AccessDeniedIPAddressNotAuthorized To OFW's, Full Time Housewives, Employees, Self Employed, Home-Based Business Owners, Students and Anybody looking for Extra Source of Income! We'd like to introduce to you PREMO TECHNOLOGIES, CO. !!! We are into Universal E-Loading Business PLUS additional products like ORGANIC SOAPS, ORGANIC PERFUMES & HEALTH DRINKS! Why choose PREMO Eloading and Franchising Business? ✔ FULL TEAM SUPPORT ✔ PIONEERING COMPANY ✔ PRODUCT IS A NECESSITY ✔ GUARANTEED INCOME ✔ WITH LEGAL DOCUMENTS ✔ WITH PHYSICAL OFFICE ✔ WITH QUALITY PRODUCTS ✔ CONTINUOUS INNOVATION ✔ MINIMAL INVESTMENT Why Join Premo's TEAM ZENITH? 👍 FREE Online Video Tutorials 👍 FREE Online Marketing Tools and Advertising Materials 👍 FREE Premo Business Video Presentation with your Name and Contact Number 👍 Online and Offline Support 👍 FULL TEAM SUPPORT Subscribe my Youtube Channel for New Videos: - https://goo.gl/FJujh7 Add & Message us on Facebook: - https://goo.gl/O67FUk Like and Share US on - https://goo.gl/F8iN1k (E-loading) - https://goo.gl/fyXTa8 (Premo Products) For inquiries,contact us at: +63.998.851.4394 (SMART) +63.917.581.5263 (GLOBE) #PremoPH™ #QualityOpportunityQualityLife #PremoZenith
The Zoo: Help Desk vs Service Desk with Peter Adams
 
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April 7, 2016 - Service desk vs help desk. Proactive vs reactive. Holistic vs IT-centric. The comparisons go on and on. BMC Software product manager, Peter Adams, explains the difference between the two approaches. While help desk can support smaller, less technology-dependent organizations, the digital workplace requires a modern service desk, capable of supporting all aspects of the business – for both on-site and remote workers. Peter also discusses how social, mobile and cloud innovation have evolved the service desk.
Views: 425 The Zoo