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Oracle Field Service Cloud Solution Overview
 
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Oracle Field Service Cloud solution gives you everything you need to empower field agents and deliver service experiences that wow your customers—whenever, wherever.
Views: 4802 Oracle Service Cloud
Intro To Oracle Field Service Cloud
 
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Introduction To Oracle Field Service Cloud
Views: 18951 Oracle Service Cloud
Oracle Field Service Cloud Solution Overview
 
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Oracle Field Service Cloud offers a time-based, predictive and self-learning field service solution that scales.
Oracle Field Service Cloud Real-Time Traffic and Street-Level Routing
 
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See how Oracle Field Service Cloud fully supports any combination of Predictive Travel, Real-Time Traffic updates, and Street-Level Routing options.
Views: 1146 Oracle Service Cloud
Oracle Digital Field Service Demo
 
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Digital Field Service is a 100% cloud based solution combining Internet of Things (IoT), real-time predictive analytics, mobile scheduling, and routing, enabling Service providers to manage the Service life cycle for their customers’ assets. The solution demonstrates an end to end asset management leveraging the key capabilities of is real-time predictive analytics, rules based engine for guided assistance in resolving critical issues remotely and Field Service management.
A Vision into the Future of Field Service
 
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Oracle is empowering the field technician of the future by providing the most comprehensive solution of the cloud based field service tools.
Views: 2810 Oracle Service Cloud
Oracle Field Service Cloud Overview PTBR
 
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Overview do Oracle Field Service Cloud (TOA) legendado em PTBR
Views: 399 BExpert
Oracle Service Cloud In Action
 
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A modern customer service strategy requires connecting all customer touch-points to create a great service experience. This includes robust self-service - including on mobile devices -, empowering agents to offer consistent service across all channels, seamlessly integrating field service to the contact center and even connecting IoT enabled devices to your service platform. See how Oracle Service Cloud offers all this in practice.
Views: 30313 Oracle Service Cloud
Oracle Field Service Cloud Capacity Module
 
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Check out the video to find out how capacity management works in Oracle Field Service Cloud.
Views: 1764 Oracle Service Cloud
Oracle Service Cloud 18D Release Overview
 
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Jodie Knox, Principal Product Manager for Oracle Service Cloud, provides a quick overview of all the exciting featured released in the 18 D release.
Oracle Field Service Cloud Core Manage Module
 
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Oracle Field Service Cloud core manage application provides complete visibility of your workforce in real time, insuring that all customer commitments are met.
Oracle Service Cloud 19A Release Overview
 
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Jodie Knox provides a quick overview of the most exciting innovation and features released in the 19A release.
Oracle RightNow to Oracle E-Business Suite Integration
 
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This video demonstrates how you can realize a critical integration use case - Field Service Integration, with just a few clicks, using Oracle Integration Cloud Service. ================================= For more information, see http://www.oracle.com/goto/oll Copyright © 2016 Oracle and/or its affiliates. Oracle is a registered trademark of Oracle and/or its affiliates. All rights reserved. Other names may be registered trademarks of their respective owners. Oracle disclaims any warranties or representations as to the accuracy or completeness of this recording, demonstration, and/or written materials (the “Materials”). The Materials are provided “as is” without any warranty of any kind, either express or implied, including without limitation warranties or merchantability, fitness for a particular purpose, and non-infringement.
BExpert - Webcast Oracle Field Service Cloud (TOA)
 
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Webcast realizado em 19/02/2016 com um overview do Oracle Field Service Cloud e uma demo do mesmo.
Views: 1596 BExpert
Oracle E-Business Suite Mobile Field Service Smartphone Deployment
 
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Davinder Madan, Group Manager Product Management, Brenda Scott-Fong, Senior Director Global Support and Scott Ottoes, Senior Director Global Support discuss how Oracle has deployed the new Oracle Mobile Field Service multiplatform application on Android smartphones to 1,500 of its Sun platform field technicians in more than 75 countries. Also included is a demo of the new multi-multiplatform application and the Oracle Mobile Field Service product roadmap. This material was presented at Oracle OpenWorld 2014.
Oracle Field Service Cloud Mobility Module
 
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Oracle Field Service Cloud Mobility is a comprehensive solution that empowers field employees with everything they need to succeed in the field.
Views: 1234 Oracle Service Cloud
Oracle Field Service Cloud Routing Module
 
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Oracle Field Service Cloud Routing allows you to increase on time arrivals and productivity, while reducing costs and insuring the right resource gets to the right activity at the right time.
Views: 1062 Oracle Service Cloud
Field Service | Using the Count Down for Work Progress in Oracle Field Service Cloud
 
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This tutorial shows technicians how to use the count down for work progress feature of Oracle Field Service Cloud.
Field Service | Setting up Collaboration in Oracle Field Service Cloud
 
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Shows you how to administer the collaboration feature in Oracle Field Service Cloud.
Oracle Field Service Cloud Collaboration Module
 
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Oracle Field Service Cloud collaboration improves your mobile workers with tools that help streamline communication, access knowledge and increase productivity.
Field Service | Using Collaboration in Oracle Field Service Cloud
 
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This video shows you how technicians and dispatchers can use Oracle Field Service to collaborate and interact via a chat like mechanism.
Cincinnati Bell Dials in Field Service With Oracle Cloud
 
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Cincinnati Bell wanted a dispatch platform they could grow with and they would never outgrow. Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Views: 623 Oracle
Oracle JDE and Field Service
 
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Integrate Oracle JD Edwards and Oracle Field Service Cloud
Views: 125 Furqan Shamsi
Cable One wins the 2017 Oracle Service Cloud Field Service Excellence Award
 
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Tad Drescher and Joel Douthit with Cable One describe how Oracle Service Cloud enabled them, the 7th largest cable company in the U.S., to increase efficiencies and make important improvements, ultimately winning the Field Service Excellence Award at the Modern Service Experience Event in Las Vegas, 2017.
Mobile Field Service
 
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Improve Customer Satisfaction, Increase Field Service Technician Utilization and Enhance Enterprise Service Efficiency with state-of-the-art, ADF based, Cross-Platform Oracle Mobile Field Service Software.
Views: 1915 OracleEBSdemos
Oracle Applications Release February 2016 Spotlight on Field Service
 
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Watch the February 2016 Release spotlight video on top level messages and product themes of Oracle Customer Experience Cloud - Field Service Cloud. For more information on Field Service Cloud, visit https://cloud.oracle.com/customer-exp...
Views: 1090 Oracle Service Cloud
Field Service | Using node.js with the Field Service REST API
 
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Shows you a code example of how to access the REST API of Oracle Field Service using Node.js.
Digital Field Service: Monitor Assets with Oracle IoT Cloud
 
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With the Digital Field Service Solution, you can monitor and Improve the service lifecycle of customer assets, increase service revenue and margins through predictive management, and leverage seven cloud services to maximize operational efficiencies.
Views: 2201 Oracle
Field Service | Assigning Activities Immediately
 
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This tutorial applies to Rel 16.2. It shows you how to assign activities immediately.
18B Release Overview Video part 1
 
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Daniel Foppen gives a short introduction about a super exciting new product that has been released with the 18B release: Virtual Assistant. Also check out part 2 of the 18B release overview with innovation in OPA, Knowledge Advanced, Contact Center, Field Service and Platform: https://youtu.be/1UN15kOYyeo
Views: 1364 Oracle Service Cloud
Field Service | Setting up Authorization for the REST API in Oracle Field Service
 
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Shows you how to add appropriate privileges to a user type so that users of that type can make calls to the Oracle Field Service REST API.
Oracle Service Logistics Cloud
 
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Together with Oracle Field Service Cloud, Service Logistics provides comprehensive support for field service activities. The Service Logistics landing page provides actionable insight and easy access to frequently performed activities, including ordering and receiving parts for repair or for replenishment of trunk stock, shipping returned parts, and debriefing work performed. Let's see how.
Views: 26 Oracle Quick Tours
Field Service | Using the Service Cloud REST API in PHP
 
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This video shows you an example of using the Field Service REST API in PHP code.
Copel Improves Customer Relationships with Field Service Cloud
 
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Copel Telecom adopted Oracle Field Service Cloud to improve customer relationships by offering their customers direct access to technicians' schedules.
Views: 145 Oracle
SAP Service Cloud - Field Service
 
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SAP Service Cloud solutions can help you quickly find the right people with the right skills to get the job done. Field technicians can keep fully up to date with the information they need to fix the problem on their first visit – and keep your customers happy. Watch! For more information about SAP Service Cloud, please visit us at: https://enable.cx.sap.com/category/Service/89743431
Integrating Oracle IoT Cloud, JDE E1 & Field Service Cloud for Remote Controlling and Servicing
 
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Integrating Oracle IoT Cloud, JD Edwards E1 & Oracle Field Service Cloud for Remote Controlling and Servicing
Views: 439 Ephlux
Field Service | Using the Notification Panel in Oracle Field Service Cloud
 
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This tutorial shows technicians how to use the notification panel feature of Oracle Field Service Cloud.
Webinar: Connected Customer Experience using Oracle Field Service Cloud with IoT Apps
 
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Join Ephlux and Oracle for this webinar to learn how you can transform your service org. into a connected customer experience provider! Empower your service teams and field force with tools and information that can help proactively resolve the customer’s problem before they even feel the pain!
Views: 97 Ephlux
Field Service | Viewing REST Documentation for Oracle Field Service Cloud
 
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This video shows you how to access the Oracle Field Service REST API documentation to determine how to formulate your calls and use an endpoint.
Oracle E-Business Suite: Multi-Platform Mobile Field Service and Customer Service Roadmap
 
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John Olszewski, Senior Director in Product Development, introduces the new EBS Mobile Field Service Applications released this year for smart phones and tablets. In addition, the roadmap for the EBS Customer Service and Field Service products are presented.
Field Service | Creating a Sequential Routing Plan
 
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This tutorial applies to Rel 16.2. It shows you how to create a sequential routing plan.
Field Service Mobile App for Oracle Cloud Maintenance, Oracle Field Service, PeopleSoft & JD Edwards
 
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vField allows field service technicians to download service requests and materials information from Oracle, PeopleSoft or JD Edwards to iOS, Android and Windows mobile devices while in network coverage and then update the status of work requests, add materials to work requests, and close work requests independent of network connectivity.
Oracle Field Service
 
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Oracle Field Service. Service Cloud.
Views: 1446 Harry Arbouin
Oracle Service Cloud 18A Release Overview part 2
 
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Check out this video to learn about the most exciting Oracle Field Service Cloud features added to the 18A release. This is part two of two, click here to see the first video: https://youtu.be/4qobe_ziy5A
ServicePower Field Service Management Suite Overview
 
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ServicePower's field service management suite offers end-to-end field service management functionality which enables your field technicians to deliver great customer service!
Views: 365 ServicePower
Oracle Service Cloud Live Chat Overview
 
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The Oracle Web Customer Service Live Chat application has been designed to make it easy for your business to deliver great customer service, time and time again.
Axity field service
 
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Arrancamos con el proyecto para la implementación de la herramienta Oracle Field Service Cloud
Views: 70 Axity
Augmented Reality Demo at Modern Service Experience 2017
 
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At Modern Service Experience 2017, Robert Surujbhan gave this awesome demo of how Augmented Reality, IoT and Customer Service work together.
Views: 6479 Oracle Service Cloud