See how Oracle Field Service Cloud fully supports any combination of Predictive Travel, Real-Time Traffic updates, and Street-Level Routing options.
Views: 1146 Oracle Service Cloud
Digital Field Service is a 100% cloud based solution combining Internet of Things (IoT), real-time predictive analytics, mobile scheduling, and routing, enabling Service providers to manage the Service life cycle for their customers’ assets. The solution demonstrates an end to end asset management leveraging the key capabilities of is real-time predictive analytics, rules based engine for guided assistance in resolving critical issues remotely and Field Service management.
Views: 6183 Oracle Internet of Things
A modern customer service strategy requires connecting all customer touch-points to create a great service experience. This includes robust self-service - including on mobile devices -, empowering agents to offer consistent service across all channels, seamlessly integrating field service to the contact center and even connecting IoT enabled devices to your service platform. See how Oracle Service Cloud offers all this in practice.
Views: 30313 Oracle Service Cloud
This video demonstrates how you can realize a critical integration use case - Field Service Integration, with just a few clicks, using Oracle Integration Cloud Service. ================================= For more information, see http://www.oracle.com/goto/oll Copyright © 2016 Oracle and/or its affiliates. Oracle is a registered trademark of Oracle and/or its affiliates. All rights reserved. Other names may be registered trademarks of their respective owners. Oracle disclaims any warranties or representations as to the accuracy or completeness of this recording, demonstration, and/or written materials (the “Materials”). The Materials are provided “as is” without any warranty of any kind, either express or implied, including without limitation warranties or merchantability, fitness for a particular purpose, and non-infringement.
Views: 1609 Oracle Learning Library
Webcast realizado em 19/02/2016 com um overview do Oracle Field Service Cloud e uma demo do mesmo.
Views: 1596 BExpert
Davinder Madan, Group Manager Product Management, Brenda Scott-Fong, Senior Director Global Support and Scott Ottoes, Senior Director Global Support discuss how Oracle has deployed the new Oracle Mobile Field Service multiplatform application on Android smartphones to 1,500 of its Sun platform field technicians in more than 75 countries. Also included is a demo of the new multi-multiplatform application and the Oracle Mobile Field Service product roadmap. This material was presented at Oracle OpenWorld 2014.
Views: 726 Oracle Learning Subscriptions
This tutorial shows technicians how to use the count down for work progress feature of Oracle Field Service Cloud.
Views: 630 Oracle Applications Cloud Tutorials
Shows you how to administer the collaboration feature in Oracle Field Service Cloud.
Views: 1856 Oracle Applications Cloud Tutorials
This video shows you how technicians and dispatchers can use Oracle Field Service to collaborate and interact via a chat like mechanism.
Views: 984 Oracle Applications Cloud Tutorials
Cincinnati Bell wanted a dispatch platform they could grow with and they would never outgrow. Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Views: 623 Oracle
Tad Drescher and Joel Douthit with Cable One describe how Oracle Service Cloud enabled them, the 7th largest cable company in the U.S., to increase efficiencies and make important improvements, ultimately winning the Field Service Excellence Award at the Modern Service Experience Event in Las Vegas, 2017.
Views: 151 Oracle Service Cloud
Watch the February 2016 Release spotlight video on top level messages and product themes of Oracle Customer Experience Cloud - Field Service Cloud. For more information on Field Service Cloud, visit https://cloud.oracle.com/customer-exp...
Views: 1090 Oracle Service Cloud
Shows you a code example of how to access the REST API of Oracle Field Service using Node.js.
Views: 665 Oracle Applications Cloud Tutorials
With the Digital Field Service Solution, you can monitor and Improve the service lifecycle of customer assets, increase service revenue and margins through predictive management, and leverage seven cloud services to maximize operational efficiencies.
Views: 2201 Oracle
Daniel Foppen gives a short introduction about a super exciting new product that has been released with the 18B release: Virtual Assistant. Also check out part 2 of the 18B release overview with innovation in OPA, Knowledge Advanced, Contact Center, Field Service and Platform: https://youtu.be/1UN15kOYyeo
Views: 1364 Oracle Service Cloud
Shows you how to add appropriate privileges to a user type so that users of that type can make calls to the Oracle Field Service REST API.
Views: 968 Oracle Applications Cloud Tutorials
Together with Oracle Field Service Cloud, Service Logistics provides comprehensive support for field service activities. The Service Logistics landing page provides actionable insight and easy access to frequently performed activities, including ordering and receiving parts for repair or for replenishment of trunk stock, shipping returned parts, and debriefing work performed. Let's see how.
Views: 26 Oracle Quick Tours
This video shows you an example of using the Field Service REST API in PHP code.
Views: 832 Oracle Applications Cloud Tutorials
Copel Telecom adopted Oracle Field Service Cloud to improve customer relationships by offering their customers direct access to technicians' schedules.
Views: 145 Oracle
SAP Service Cloud solutions can help you quickly find the right people with the right skills to get the job done. Field technicians can keep fully up to date with the information they need to fix the problem on their first visit – and keep your customers happy. Watch! For more information about SAP Service Cloud, please visit us at: https://enable.cx.sap.com/category/Service/89743431
Views: 355 SAP Customer Experience
Integrating Oracle IoT Cloud, JD Edwards E1 & Oracle Field Service Cloud for Remote Controlling and Servicing
Views: 439 Ephlux
This tutorial shows technicians how to use the notification panel feature of Oracle Field Service Cloud.
Views: 556 Oracle Applications Cloud Tutorials
Join Ephlux and Oracle for this webinar to learn how you can transform your service org. into a connected customer experience provider! Empower your service teams and field force with tools and information that can help proactively resolve the customer’s problem before they even feel the pain!
Views: 97 Ephlux
This video shows you how to access the Oracle Field Service REST API documentation to determine how to formulate your calls and use an endpoint.
Views: 543 Oracle Applications Cloud Tutorials
John Olszewski, Senior Director in Product Development, introduces the new EBS Mobile Field Service Applications released this year for smart phones and tablets. In addition, the roadmap for the EBS Customer Service and Field Service products are presented.
Views: 2008 Oracle Learning Subscriptions
This tutorial applies to Rel 16.2. It shows you how to create a sequential routing plan.
Views: 2685 Oracle Applications Cloud Tutorials
vField allows field service technicians to download service requests and materials information from Oracle, PeopleSoft or JD Edwards to iOS, Android and Windows mobile devices while in network coverage and then update the status of work requests, add materials to work requests, and close work requests independent of network connectivity.
ServicePower's field service management suite offers end-to-end field service management functionality which enables your field technicians to deliver great customer service!
Views: 365 ServicePower
At Modern Service Experience 2017, Robert Surujbhan gave this awesome demo of how Augmented Reality, IoT and Customer Service work together.
Views: 6479 Oracle Service Cloud